HomeChoice Holdings Admin Associate- Paledi (Pietermaritzburg) Jobs in South Africa

HomeChoice Holdings Admin Associate- Paledi (Pietermaritzburg) Jobs in South Africa

Description

The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.

What you will love doing in this role

Enhance customer interaction through a positive sales & service experience

Manage customer queries on accounts / short deliveries / replacements / pick up’s / irate customers/goods return’s and urgent orders

Provide customer assistance with regards to installment payments, query resolution, order processing and goods returned

Ensure that the customer services and support service level agreements are in place and are achieved

Ensure a professional, polite and efficient service is offered by acting as an ambassador

Take responsibility by ensuring that advice is always given in the customers best interest

Ensure that positive results are achieved whilst maintaining customer satisfaction

Continuously work towards improving the customer experience and service delivery

Ensure Customer Excellence is achieved by driving and maintaining high standards of quality and integrity

Ensure customers immediate needs are ascertained, and assist accordingly

Ensure customers are assisted at self -help kiosks

Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness

Actively promote the Brand by participating in activations

Product and process knowledge retention

Ensure that you are up to date with the catalogue and homechoice Products

Ensure that you are up to date on offers and pricing aligned to catalogue

Ensure that your system knowledge with regards to customer sales & service is up to date

Visual Merchandising & Housekeeping

Support Visual Merchandising aligned to VM & Housekeeping protocols

Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing

Spot checks on opening times

Goods returns & administration

Manage Customer returns administration and stock returns to WFS /GR book audits

WFS Feedback

Process GR – Refunds / Credit Customer"

Catalogue stock management

Ensure Catalogues are always readily available

Ensure that you are up to date with Stock volumes advertised & promotions

Assessment process completion

Ensure that Assessments are documented on customers account

See that assessments are posted and collected timeously"

Stock management

Stock orders, taking constraints into consideration such as storage space and stock on hand

Assembling of goods delivered for Showroom floor

Notifying Sales team/Stockroom Assistant on goods to be moved to Showroom floor

Maintaining Stockroom according to Business standards

Replenishing of Spares for breakages

Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed

Ensure that floor check & stock take on Click & Collect parcels are done weekly

Feedback to be sent to Stockroom Manager & any discrepancies reported

Ensure that monthly Click & Collect figures are sent

to HCDC Inventory Manager

Ensure daily duties as per Stockroom roster is adhered to

Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels

Ensure all Click & Collect parcels are scanned same day as delivery

Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily

Ensure that Stockroom housekeeping standards are kept

Ensure all GR’s are accounted & sent to HCDC daily

Ensure all communication regarding stock is emailed to HCDC & Showroom Management

Ensure Security is present when deliveries take place

Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues

Administration & Reporting

Receipting deliveries from DC

Receipting goods return with Security

Liaising with Stockroom Manager on Parcels for Click & Collect

Overseeing stock transfers to and from the DC as per policy

Ensure Stock Take are completed regularly in line with set KPA’s

Housekeeping

Dusting of displays

Wiping of CS and Customer touch point areas (Covid hourly)

Mopping of floors

Sweeping of floor

Vacuuming of floor

Manage the customer journey account opening and order processing

Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained

Ensure products are visually displayed as in that of the catalogue

NTF customers are to be encouraged / incentivized to open an account

Ensure pricing is correct on product and ascertain customers ATB

Ensure that the customer services and support service level agreements are in place and are achieved

Ensure a professional, polite, and efficient service is offered by acting as an ambassador

Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness

New Business activations

Influence the public to increase feet into your store. Engage the public on product and campaigns

Requirements

What you’ll need to do this role

Grade 12/Matric/NQFL 3/ NQFL 4 (Minimum Required)

1 Years’ retail stores experience

What we will love about you

Energetic with a positive attitude

Persuasive skills

Ability to work independently as well as within a team

Excellent communication skills

Good analytical ability and attention to detail

Resilient and change orientated

How to Apply

For more information and job application details, see; HomeChoice Holdings Admin Associate- Paledi (Pietermaritzburg) Jobs in South Africa

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