Hindi Speaking Customer Service Associate Jobs in Kenya Nairobi

Hindi Speaking Customer Service Associate Jobs in Kenya Nairobi


  • Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office:

    Customer Service Associate

  • Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering the highest quality of service to our client’s High Value Customers

    Principal Accountabilities:

  • Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)

  • Provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover

  • Provide feedback and suggestions to immediate superior on issues and procedures pertaining to Customer Service

  • Liaise closely with other CS, superiors and colleagues from other departments to meet departmental goals

  • Provide answers and solutions to customers in a professional manner

  • Acts as first line communication with customers

  • Provide commercial approach to customers and present promotion and brand information aimed at conversions and brand turnover

    Qualifications, Experience and Knowledge:

  • Diploma/ Degree in Marketing or any
    other relevant field

  • At least 2 years’ experience in a similar role.

  • Advanced level of Proficiency in English and either of the following languages: Telugu, Kannada, Tamil, Punjabi, Hindi or Marathi is a MUST

  • Must be Sports-oriented, especially with Football, Cricket and online gaming

  • Must have good typing skills (at least 50 WPM).

  • Excellent problem solving and people skills.

  • Proficiency in MS Office applications

    How to Apply

  • Interested candidates are requested to forward their updated CVs to

  • recruit@virtualhr.co.ke by Monday, 3rd August 2020 clearly stating the subject heading “Customers Service Associate”.

  • Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees.

  • Only shortlisted candidates will be contacted.


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