Hilton Addis Ababa Information Technology Manager Jobs in Ethiopia

Hilton Addis Ababa Information Technology Manager Jobs in Ethiopia


Job Id: 199879

Category: Hotel and Hospitality, Information Technology, Management
Location: Addis Ababa, Addis Ababa
Career Level: Managerial Level (Manager, Supervisor, Director)
Employment Type: Full time
Salary: Negotiable

Job Description

Essential Functions:
  • The Information Technology Manager is responsible for all duties of the Information Systems operations.
  • Communicate effectively both verbally and in writing to provide clear directions to team members.
  • Hire, train, supervise, schedule and participate in activities in the department.
  • Ensure compliance with Hilton Worldwide Brand Standards.
  • Conduct regular audit of cost levels, including review of suppliers of services, articles, and objects related to the department.
  • This position requires strong attention to detail, quality, leadership skills and the ability to effectively deal with department heads, guests, suppliers and team members.

    Supportive Functions:

  • In addition to performance of the essential functions, the Information Technology Manager may be required to perform a combination of supportive functions solely determined by the Director of Operations based upon the requirements of the hotel.
  • Assist Director of Operations and peers with necessary information and analysis as per the operation needs and requests.
  • Oversee overall ISM operations in the hotel ensuring that a high level of service is maintained throughout the property.
  • Make sure the departments team members maintain a professional appearance at all times and conduct them-selves in a courteous manner.

    Customer:

  • Use positive and clear language. Listen to and understand requests, issues and situations raised by hotel guests.
  • Ensure that all guest requests are replied to in a promptly manner.
  • Urgency of response towards internal and external customer needs.
  • To be able to understand the needs and requirements of the customer as quick and as accurate as possible and deliver the same.
  • Be aware of the policies of the department and how these impact the guests.
  • Develop relationships with local as well as in house guests.

    Quality:

  • Ensure professional and timely execution of all working tasks. Oversee administrative functions including proper distribution of internal and external mail, independent correspondent and up-to-date registry system.
  • Secure compliance with Hilton Brand Standards and local law. Attend required meetings.
    Conduct routine inspections and diagnoses of systems and hardware.
  • Supervise measures which serve the health and safety of personnel and guests.
  • Ensure installations are in good condition. Secure an appropriate standard for clothing, hygiene, uniform, conduct and management of the personnel.
  • Ensure efficient and smooth working sequences, in order to keep team members satisfied and secure that quality standards are achieved.
  • Comply and submit all reports in timely manner. Attend and record all project updates.

    People:

  • Maintain a positive and friendly working environment. Monitor and review team member performance through scheduled performance reviews.
  • Develop productive working relationships across the hotel and on the owner side. Review own level of skill and actively identify further personal development requirements.
  • Assist in special projects and other tasks as required by Director of Operations.
  • Set departmental objectives, policies, procedures by establishing team work and team spirit and emphasizing on the importance of training for all team members.

  • Hold regular departmental meetings. Coordinate the departmental skills training programme and follow up on the action plans prepared for the team members.
  • Check and monitor the external appearance and conduct of team members and intervene with corrective measures if necessary.

    Job Requirements

  • BSC/MSC Degree in Information Technology or Computer Science with demonstrated experience of Five years out of which two years on managerial position.
  • Experience and knowledge with large ISM systems and logistical challenges related to these.

  • Excellent Knowledge and experience with LAN/WAN environment and architecture.

  • Excellent TCP/IP knowledge, extensive knowledge of system integration.

  • Certification in Various IT streams. Certification in CCNA/CCNP is Mandatory

  • Excellent project management skills.
  • Excellent verbal and written communication skills

  • Ability to work well with people who possess varying technical abilities.
  • Familiarity with software applications,

  • Knowledge of the service industry is advantageous

    How to Apply

    All interested and qualified applicants may send updated CV, a cover letter and credentials via: www.ethiojobs.com. Or by using the below link http://www.hospitalityonline.com/employers/234383/jobs or can submit in person to the office of Director Human Resource Management

    Only short listed applicants will be contacted.

    For Further information you can contact through 251-115-170000

    Hilton Addis Ababa Information Technology Manager Jobs in Ethiopia

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