Highlands Drinks Limited ICT Officer Jobs in Kenya
Highlands Drinks Limited ICT Officer Jobs in Kenya; To ensure the organization’s network, servers, business applications, and digital services run securely and reliably, while providing first‑ and second‑line technical support. The role covers ERP support, systems administration, network infrastructure maintenance, cybersecurity, cloud services, business systems integration, and reporting across head office, depots, and other business locations.
Key Roles and Responsibilities
ICT Infrastructure Management
Administer and maintain enterprise network infrastructure (switches, routers, firewalls, wireless networks, VPN).
Manage Windows & Linux Server environments (Active Directory, Group Policy, DNS, DHCP, File Services).
Monitor infrastructure availability, performance, and capacity against KPIs.
Manage cloud infrastructure and services.
Coordinate upgrades, scheduled maintenance, and disaster‑recovery exercises.
Enterprise Systems Administration
Administer Microsoft 365 services (Exchange Online, SharePoint Online, Teams, Entra ID).
Support SAP Business One and related integrations.
Manage user lifecycle: provisioning, access, licensing, de‑provisioning.
Maintain system documentation and SOPs.
Update corporate website and integrate monitoring tools.
Cybersecurity and Compliance
Implement and maintain ICT security controls and policies.
Monitor security alerts, vulnerabilities, and endpoint protection.
Manage backups and disaster recovery procedures.
Run patch management and license audits.
Conduct ICT risk assessments and security audits.
Ensure compliance with ICT policies and regulations.
Business Systems and Process Automation
Design and implement workflow automation using Microsoft Power Platform.
Support integration between enterprise systems using APIs and middleware.
Pilot new tools (AI‑assisted automation, low‑code platforms).
Participate in ICT projects from planning to post‑implementation.
ICT Service Management
Provide first‑ and second‑line technical support.
Resolve ICT issues within agreed SLAs.
Maintain ICT asset inventory and licensing records.
Run ITSM processes (Incident, Problem, Change, Asset Management).
Prepare periodic ICT operational reports.
Vendor and Contract Management
Coordinate with ICT vendors on support, maintenance, and procurement.
Evaluate ICT products and services.
Monitor vendor performance against SLAs.
Participate in ICT budgeting and procurement planning.
Documentation and Knowledge Management
Maintain technical documentation, network diagrams, and system architecture records.
Maintain ICT
policies, procedures, and user guides.
Run user training and awareness sessions.
Continuous Improvement
Automate manual processes using Power Platform or scripting.
Recommend infrastructure changes to reduce downtime.
Track recurring incident patterns and fix root causes.
Contribute to annual ICT roadmap.
Key Performance Indicators (KPIs)
Service Delivery
≥95% ICT incidents resolved within SLA.
≥90% user satisfaction rating.
First response within SLA (e.g., 2 business hours).
Infrastructure Availability
≥99.5% network and server uptime.
100% scheduled backups completed successfully.
Recovery tests completed and documented.
Cybersecurity
Critical vulnerabilities remediated within SLA.
Endpoint compliance maintained above 95%.
Zero major preventable ICT security incidents.
Business Improvement
At least 3 approved ICT improvement/automation initiatives annually.
ICT projects delivered within scope, budget, and timeline.
Year‑on‑year increase in adoption of digital tools (Power BI, Power Platform).
Asset and Compliance
100% ICT asset inventory accuracy.
Full software license compliance.
ICT documentation reviewed every 6 months.
Qualifications
Bachelor’s Degree in Information Technology, Computer Science, or related field.
Professional certifications (Microsoft, Cisco, VMware, ITIL, CompTIA Security+, Azure, or equivalent) are an advantage.
Minimum 3 years’ experience supporting enterprise ICT environments, ideally in a fast‑paced, multi‑site organization.
How to apply
For more information and job application details, see; Highlands Drinks Limited ICT Officer Jobs in Kenya
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