HF Group Relationship Officer - Collections HFDI Jobs in Kenya






Principle Accountabilities

  • Receipt of funds and issuance of receipts

  • Regular client communication in terms of debt status, repayment plans, and support required throughout the customers’ journey (Onboarding of customer details and customer documents on CRM, mapping of payment plans,
  • portfolio allocation, follow-up on signing of offer letters, issue of instructions to lawyers to prepare sale agreements, follow up on execution of documents)

  • HFC Mortgage pipeline management and follow-up

  • Mapping of timed collections

  • Revenue assurance for the allocated portfolio to the issuance of cancellation notices and notification of units back to the market. (including timely disbursements of loans).

  • Risk mitigation by participation in the handover documentation

  • Complaint resolutions end to end with respective departments

  • Compliance with laid-down policies and laws.

    Key Competencies and Skills


  • Technical competencies

  • Knowledge of CRM software and Microsoft Office Suite - Intermediate excel skills

  • Solid customer service attitude with excellent negotiation skills

  • Knowledge of KYC/AML compliance requirements

  • Knowledge of TCF (Treating Customers Fairly) principles

  • Astute product knowledge

  • Knowledge of portfolio management

  • Commercial acumen

  • Analytical skills

  • Strong communication and
    interpersonal skills

  • Emotional intelligence; dynamic individual with the ability to work under pressure.


    Minimum Qualifications, Knowledge and Experience

    Qualifications: Academic and Professional


  • Bachelor’s degree from an accredited university, preferably in a business-related field

  • Relevant professional certification is an added advantage

    Experience


  • At least one year experience in relationship management in a financial or real estate institution

  • Strong proficiency in banking systems and applications, especially Profits and CRM

  • Experience in portfolio management is a core requirement


    How to Apply

    For more information and job application details, see; HF Group Relationship Officer - Collections HFDI Jobs in Kenya

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