HF Group Customer Service Officer - Thika Branch Jobs in Kenya

HF Group Customer Service Officer - Thika Branch Jobs in Kenya; The Customer Service Officer will be responsible for ensuring excellent customer service standards and maintaining high customer satisfaction through quick resolution/escalation of customer queries in order to ensure customer retention.

Principle Accountabilities

To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.

To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention

To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.

To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers

To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

Technical competencies:

Communication Skills

IT Skills

Product knowledge

General competencies:

Interpersonal skills

Team Player

Listening skills

Empathetic

Emotional Control

Professional

Minimum Qualifications, Knowledge and Experience

Education: Bachelors Degree

Experience: Over one (1) year’s banking experience

How to Apply

For more information and job application details, see; HF Group Customer Service Officer - Thika Branch Jobs in Kenya

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