HF Group Chief Innovation Officer Jobs in Kenya

HF Group Chief Innovation Officer Jobs in Kenya

Reporting To: Managing Director - HFC

Overall Job Purpose

The Chief Innovation Officer is a strategic innovation veteran with a career spanning corporate and/or consulting environments.

Experienced in all facets of strategy, solution design, product development and business growth through innovation, she/he is a seasoned leader who has cultivated and managed teams across multiple industry disciplines.

This executive is responsible for defining and fostering a culture of innovation across the overall company, and fosters and attracts successful innovators and entrepreneurs.

Principle Accountabilities


  • Design, develop and execute the digital banking strategy

  • Leverage market research, and drive market penetration on Mobile Financial Services (MFS)

  • Partner with Go-To-Market and technology teams to implement the trade marketing strategy, proof of concepts (PoC’s) and drive market acceleration programs

  • Drive business strategy to enhance growth in digital channels

  • Setting strategic and financial plans and objectives for the digital strategy.

    Digital Banking Management

  • Drive alliances and grow the bank’s ecosystem and customer value proposition

  • Grow the bank’s agent and merchant network to increase fee income and provide better transactional capabilities to customers

  • Lead project management for key program tasks and milestones

  • Drive superior customer experience and facilitate growth via acquisition, satisfaction and retention of customers

    Product Development

  • Define product positioning, pricing and tariff structures, as well as launch key offers, services, and promotions to drive uptake

  • Lead in digital innovation in liaison with the marketing team

  • Lead the creation, implementation and evaluation of digital and content strategies for clients across various segments and channels

    Customer Experience &
    Relationship Management

  • Understand, define, refine customer segments and develop action plans based on insights into customer behaviours and propensities

  • Manage key customer and partner relationships

  • Drive change to self-service digital activities and transaction migration from traditional banking to digital banking

    Minimum Qualifications, Knowledge and Experience

  • Bachelors of Commerce, Marketing, and/or Technology related discipline

  • Master in Business Administration

  • 13 years working experience, 5 of which should be at a strategic leadership level

    Key Competencies and Skills

  • Deep insights into digital content, digital journeys, and digital personalization leveraged by the best digital competitors and the world class digital companies.

  • Exposure to banking systems and/or Mobile Financial Services / operations

  • Good understanding of core banking business and systems.

  • Ability to translate the Bank’s corporate strategy into operational plans and performance management programmes.

  • Thorough knowledge of CBK prudential guidelines.

  • Analytical and strategic thinking with ability to work under pressure and tight deadlines.

  • Expert in the social, ecommerce, mobile and broad digital landscape

    Application Deadline

    21 September 2022



    How to Apply

    For more information and job application details, see:(
  • HF Group Chief Innovation Officer Jobs in Kenya

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