Heritage Insurance Executive - Customer Experience Jobs in Kenya

Heritage Insurance Executive - Customer Experience Jobs in Kenya

Job Summary

The role holder will be responsible for improving the overall experience each customer has with our brand.

Key Responsibilities

Provide high level customer experience and maintain quality standard in daily operations

Conduct service and communication checks on daily basis to refer or resolve any requests from customers launched through communication channels

Respond to customer queries promptly and offer fair resolutions that are compliant to company policies, governance and are in line with customer charter

Inform and educate customers on products to ensure retention of existing customers, increase sales revenue and the organization’s customer base.

Support customer onboarding and quality checks to ensure customer retention

Establish customer needs and act promptly to address enquiries or requests

Prompt escalation of customer issues and challenges for resolution.

Handle customer calls, emails and feedback received in line with Service Level Agreements, policies, and customer charter

Actively participate in data enrichment which involves data capture, review, analysis and generate reports as may be required from system

Pro-actively engage with customers to identify risks, problems, and potential opportunities.

Champion customer fairness treatment in the business.

Procure customer feedback and prepare reports for

business review and enrichment of processes, product, and skilling for people.

Support and champion customer experience training within the business

Qualifications

Bachelor’s Degree in Social Sciences or business-related field.

ICX/CIM/MSK certification is an added advantage.

Experience

2 years’ experience in the insurance or financial services industry.

Competencies

Superior interpersonal communication skills

Emotional intelligence and maturity

Understanding of personalities and matching mode of communication

Skilled in task prioritization and executing tasks.

In-depth knowledge in insurance solutions and abreast of market trends

Good understanding of business operations

Knowledgeable in customer service and customer experience measures

How to Apply

If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke. Clearly state the job title on the subject heading.

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!