Head of Business Operations (Pension and Insurance) Jobs in Kenya

Head of Business Operations (Pension and Insurance) Jobs in Kenya


  • Career Management Centre is a Human Resources Management Consulting firm that offers comprehensive HR Services like Recruitment, Job Evaluation, Training, Payroll Outsourcing, Labor Compliance, Engagement surveys, Staffing Solutions & HRMS to businesses both at a strategic and operational level.

  • We firmly believe that HR is the nucleus of any organization irrespective of any size or industry.

  • Our client, a leading regional financial services provider offering pension and insurance services to individuals, nonprofit, public and the private sector seeks to recruit Head of Business Operations – Pension and Insurance.

    Job Profile:

  • Head of Pension and insurance Operations is responsible for the management and strategy of day-to-day operational pension administration activities of client’s pension schemes and provides executive pensions support to the trustees of pension schemes.

  • The role combines technical knowledge with management and leadership, together with hands on experience in all aspects of pensions administration.

  • The head is responsible for actively identifying and implementing business transformation and change management solutions that support the Pension Administration in delivering its services in a more effective, streamlined, client-orientated, and innovative manner to ensure superior service delivery.

    Key Responsibilities

    Operations Management

  • Oversees the pension administration and the insurance team ensuring delivery of operational excellence on day-to day activities including supervision of fund accounting

  • Ensure operational excellence and high levels of accuracy since the pension administration team processes large volumes of transactions and queries which involve sensitive and personal data.

  • Continuously develop the pension administration strategy, administration systems and the associated processes for increased efficiency.

  • Providing support and guidance to the team to ensure accurate and timely delivery of all operational processes including complex member enquiries.

  • Proactively manage operations risk and ensure compliance with regulatory guidelines.

    Member experience Management

  • Maintains service level agreements and implements a positive member experience across all interaction points, serving as the high-level escalation point for member queries and complaints that arise.

  • Interaction with the Trustee Boards of the Funds, preparing and presenting relevant Committee and Trustee Board papers on administration and related operational activity.

    Process Improvement

  • Lead and manage continuous improvement initiatives and regular and ad hoc projects, continually refining business strategies and processes based on anticipated client needs or gaps.

  • Identifies the future state process, proposes improvements, streamline changes, and prepares/ executes an action plan. Grow the efficiency of existing organizational processes and procedures through digitization.

  • Successfully implementing large high-profile projects, such
    as the upgrade of the pension IT system and processes to enable member self-service through a web-based portal and analyzing and delivering scheme changes resulting from legislative changes whilst maintaining a focus on member-centric engagement and development.

  • Improve operational systems, processes, and policies to facilitate better reporting, information flow and management.

  • Ensure documentation of business requirements, processes and standards.

    Reporting

  • Prepare Management reports to track and analyse the performance and overall health of the Scheme & Insurance Operations.

  • Provides substantive input in the preparation of client papers and reports for presentation to our clients, as appropriate.

    Team Leadership

  • Manages, guides, develops and trains staff under his/her supervision

  • Ensures that the outputs produced by the Unit maintain high-quality standards; that reports are clear, objective and based on comprehensive data.

  • Fosters teamwork and communication among staff in the Unit and across organizational boundaries

    Minimum Qualifications & Experience Requirements:

  • A university degree and Professional Qualifications in pensions management and/ Investment Accounting in related field of work or a degree in combination with qualifying experience in pension funds operations

  • A minimum of 6 years’ experience in pension business operations in either an in-house or third-party administrator environment is mandatory

  • At least two (2) years in a Supervisory role

  • Experience in managing projects aimed to improve administrative and/or service delivery/ process improvement functions is required.

  • Deep knowledge of pension legislation in Kenya

  • Experience of working with pension administration systems

  • Experience in Insurance is added advantage

  • Strong IT competency with advanced Excel skills.

  • Work based experience in Operations Systems Analysis.

    How to Apply

  • Qualified candidates to apply via email

  • jobs@careermanagementcentre.com clearly indicating the position they are applying for on the email subject as “Head of Business Operations – Pension and Insurance ” by COB 28th May, 2022.

  • Due to the urgency, application will be reviewed on a rolling basis.

  • NB: Only short-listed candidates will be contacted.

  • Career Management Centre is a proud equal opportunity Employer and does not discriminate the applicants on any basis.


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