Haleon Digital Commerce Manager - SSA Jobs in Kenya

Haleon Digital Commerce Manager - SSA Jobs in Kenya; The Digital Commerce Lead for Sub-Saharan Africa (L7), based in Nairobi, is accountable for defining, owning, and scaling Haleon’s end-to-end Digital Commerce agenda across one of the company’s most dynamic and diverse growth regions.

This includes leadership across eGrocery, ePharmacy, Q-Commerce, Pure Players, and marketplaces, ensuring strong omnichannel execution and sustainable commercial growth.

The role sets the local Digital Commerce vision, delivers material and measurable business impact, and accelerates Haleon’s transformation across Oral Health, Pain, Respiratory, and Wellness.

As a senior market leader, you will shape strategy, influence priorities beyond your immediate scope, build market capability, and orchestrate cross-functional execution to ensure Haleon wins where consumers and patients choose to shop.

Key Responsibilities

Strategic Leadership & Market Ownership:

Define and lead the Sub-Saharan Africa Digital Commerce strategy across all digital routes to market

Align strategy with Haleon MEA priorities and long-term category ambitions

Set clear annual priorities, investment frameworks, and multi-year growth roadmaps

Drive sustainable and profitable growth through disciplined strategic choices

Represent the region in MEA planning cycles, influencing direction with market insights and scalable best practices

Commercial Accountability & Growth:

Own delivery of revenue, value share, profitability, and investment effectiveness across B2C channels

Lead Joint Business Planning (JBP) with key eCommerce partners to unlock mutual growth opportunities

Drive data-led decisions on investment, assortment, and activation

Optimize performance during peak periods, seasonality, and healthcare demand moments

Ensure clear return on investment and continuous performance improvement

Platform & Partner Leadership:

Build and maintain senior relationships with key digital partners across priority platforms

Secure preferred partner status and co-create joint category and growth plans

Ensure best-in-class execution standards for Haleon brands

Identify and scale emerging platforms and new routes-to-market

Position Haleon to capture future growth opportunities ahead of competition

Digital Shelf & Experience Excellence:

Ensure category-leading digital shelf standards across all platforms

Drive excellence in availability, pricing integrity, content quality, and conversion

Leverage global Haleon toolkits while adapting to local market needs

Lead continuous test-and-learn initiatives to improve user experience

Deliver measurable conversion and performance uplift

Retail Media & Investment Effectiveness:

Define and lead the retail media strategy across all digital channels

Manage and optimize investments across ROAS, CPA, and incrementality metrics

Ensure disciplined and efficient media spend aligned to growth priorities

Partner

with Marketing to integrate Digital Commerce into brand and category plans

Drive full-funnel impact and measurable business outcomes

Assortment, Pricing & Portfolio Strategy:

Develop channel-specific strategies including exclusives, bundles, and tailored SKUs

Unlock incremental demand opportunities through differentiated offerings

Govern pricing, promotions, and value architecture with strong commercial discipline

Align portfolio strategy with Haleon principles and local market dynamics

Lead seasonal and health-driven category planning across digital channels

Supply Chain & Execution:

Partner with Supply Chain to improve forecasting accuracy and inventory readiness

Ensure strong OTIF performance across digital channels

Lead cross-functional planning for peak demand periods and health-driven spikes

Support new fulfilment models and integrations to enable growth

Deliver consistent execution excellence at scale

Insights & Performance Management:

Own executive dashboards covering GMV, sales, share, media performance, and profitability

Provide clear visibility on performance drivers and business outcomes

Translate insights into actionable recommendations for decision-making

Drive continuous optimization through data-led performance tracking

Monitor market, consumer, and competitive trends across Sub-Saharan Africa

Capability Building & Education:

Act as Digital Commerce capability leader for the region

Drive step-change in organizational capability and digital maturity

Upskill and influence cross-functional stakeholders to embed eCommerce into core planning

Coach teams and develop talent to build a high-performing organization

Embed digital-first ways of working and a performance-driven culture

Qualifications and Skills

Essential:

Bachelor’s degree required

8+ years’ experience in FMCG, Consumer Healthcare, or Digital Commerce

Proven track record delivering measurable business impact across digital channels

Experience across eGrocery, ePharmacy, Q-Commerce, Pure Players, or marketplaces

Strong understanding of the Sub-Saharan Africa digital and pharmacy ecosystem

Ability to influence senior stakeholders and lead cross-functional teams

Strong analytical and data-driven decision-making skills

B2B or digital wholesale platform experience is a plus but not required

How to Apply

For more information and job application details, see; Haleon Digital Commerce Manager - SSA Jobs in Kenya

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