GV Alliance Demand and Capacity Analyst Jobs in Nigeria

GV Alliance Demand and Capacity Analyst Jobs in Nigeria


Job Description

  • The Demand and Capacity Analyst role is critical to the integrated IT organisation's success

  • The Demand and Capacity Analyst is needed to coordinate and manage the forecasting of demand from the business and IT infrastructure, and communicate capacity requirements to the delivery units.

    Responsibilities

  • Engage cross-functionally to define problem statement, collect data, and build analytical models

  • Manage the relationship with business units with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)

  • Build performance dashboards and visualizations to highlight trends, and develop business insights

  • Proven people management skill set

  • Initiate, participate and contribute to any on-going business activity which will create substantial IT demand

  • Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders

  • Automate data collection, develop and maintain analytical models, and generate reports and dashboards that measure the performance of data centre

  • Design, develop and maintain a periodic capacity plan to include monitoring, trending, forecasting and assessing new demand.

  • Using predictive tools to help manage the resources required to deliver IT services for changing business demand.

  • Prepare and establish a process for on-going capacity management.

  • Participate in customer service initiatives and project roll outs to cater for growing business needs

  • Define Process Policies, Standards, and Conceptual Models

  • Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies and on-going project portfolio.

  • Define Measurements, Controls and KPI's to ensure proper capacity management

  • Identifying and implementing changes to the process

  • Ensuring the standards and procedures are being followed by Technology Capacity Analysts.

    Job Requirements

  • First Degree in Computer Science or an IT related field

  • Experienced with banking infrastructure

  • 3 - 4 years of experience in IT Infrastructure Management

  • Thorough knowledge of ITIL process and framework (MUST)

  • Exposure to various domains of IT Infrastructure, such
    as Network, Windows / UNIX, Database, etc.

  • Awareness of the current technologies and tools for IT management, availability and capacity management

  • Experience leveraging Excel to drive data-driven insights for the business and IT Infrastructure

  • Experience using data driven models for the purposes of developing forecasts and strategic plans

  • Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment

  • Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability

  • Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)

  • Proficient in Microsoft Excel and comfortable in dealing with large amounts of data

  • Has analytical and structured work method

  • High sense of responsibility, able to work independently and proactively

  • Experiences in IT operations on enterprise level

  • Familiarity with Data warehousing.

    How to Apply

  • Interested and qualified candidates should send their updated CV (in Microsoft word), current and expected salary to:

  • contact@gvapartners.com , umoe@gvapartners.com and idriso@gvapartners.com using the Job Title as the subject of the mail.


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