Gulf African Bank Relationship Manager, SME - Nairobi Jobs in Kenya


Key Responsibilities

Acquisition – Business Development

  • Grow Branch SME portfolio (NFI, deposits, assets) through acquisition of new customers via sales officers and lead generation.

  • Generate referrals to business partners to meet comprehensive financial needs of entrepreneurs.

  • Acquire customers to digital channels.

  • Manage and expand relationships with existing SME clients and secure new partnerships.

    Portfolio Profitability – Cross‑Sell & Retention
  • Grow SME portfolio size by deepening customer relationships.

  • Develop retention plans for deposits and loans in conjunction with Branch Managers.

  • Monitor account planning to advise on financial solutions.

  • Notify customers of maturing deposits and encourage retention.

  • Resolve client queries promptly.

  • Collaborate with product specialists to deliver effective solutions.

  • Fulfill minimum customer relationship touch points (quarterly visits, monthly calls/emails).

  • Drive portfolio growth through SME Business Hubs and digital platforms.

  • Prepare and submit management reports summarizing loan activity.

  • Ensure customers are onboarded on digital platforms (Gab Pesa, Internet Banking).

  • Achieve Product Per Customer of 5 across portfolio.

  • Evaluate credit proposals and ensure timely processing.

    Customer Service & Information
  • Obtain account opening documentation from new customers.

  • Open accounts and ensure minimum required information is captured.

  • Follow up with customers for missing information.

  • Maintain and update customer data (business turnover, directors’ details).

  • Record all customer engagements.

    Compliance
  • Ensure compliance with internal and external regulatory requirements (KYC, AML, bank processes).

  • Follow operational and credit policies to ensure compliance.

    Qualifications & Experience

  • Bachelor’s Degree in any field.

  • 2–3 years’ experience managing clients.

  • Excellent interpersonal skills.

  • Strong communication and presentation skills.

    Job‑Specific Competencies

  • Deciding and Initiating Action.

  • Delivering Results and Meeting Customer Expectations.

  • Entrepreneurial and Commercial Thinking.

  • Persuading and Influencing.

  • Planning and Organizing.

  • Presenting and Communicating Information.

  • Relating and Networking.

  • Working with People.

    How to apply

    For more information and job application details, see; Gulf African Bank Relationship Manager, SME - Nairobi Jobs in Kenya

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