Gulf African Bank Head of Banking Jobs in Kenya

Gulf African Bank Head of Banking Jobs in Kenya

Job Purpose

  • To drive business, develop and implement efficient and effective business acquisition, growth and retention strategies for Retail banking with a focus on products, channels, Customer value proposition and strategic partnerships to ensure that the Bank’s bottom line is enhanced.

    Key Responsibilities

  • Deliver exceptional Retail business performance through setting strategic, short term and medium term goals and driving their implementation to achieve excellent results

  • Ensure the strategic plan objectives relating to customer acquisition and retention, balance sheet growth and profitability are translated into branch business objectives.

  • Develop performance measures, monitor and analyze branch performance, make recommendations for improvement to the branches and give feedback to Senior Management on the strategic direction for the branch network

  • Grow the Bank’s retail business portfolio through current and saving accounts numbers and transactional volumes and other retail business revenue streams.

  • Ensure that the Branches develop a carefully targeted cost efficient distribution strategy that enhances utilization of digital channels.

  • Ensure all retail distribution channels achieve their budgeted income and market share in the different segments and ensure profitability of all the channels.

  • Manage and drive revenue generation by identifying leads, building solid relationships and work with the partners to pursue retail business opportunities and attain business closure.

  • Continually leverage effective relationships with business partners internally to identify opportunities and achieve business growth.

  • Provide overall management of the branch network to ensure superior service offering to all bank customers.

  • Spearhead the development of appropriate products and services to segments within the retail customers and pursue solutions to customer needs (within policies and procedures)

  • Encourage team members to examine the customer’s perspective and work to continually improve business processes.

  • Find new approaches across end to end business processes to deliver a full spectrum of services and create valuable, sustainable customer relationships.

  • Ensure seamless and timely delivery of Retail products to customers, through ownership of the processes and spearhead innovative new products development and their periodic reviews

  • Ensure a culture of risk excellence is embedded in Retail businesses and strict adherence to internal controls across the department.

  • Provide guidance to the branch network for operations, sales and branch management through sharing of best practice and ensuring strict
    adherence to banking regulations.

  • Achieve quality audit ratings/compliance across the branch network/Head office Retail units.

  • Oversee rationalizing of operating costs

  • Ensure proper and optimal utilization of the Human Capital within Retail Division

  • Review and monitor workloads, tasks and staff productivity

  • Put in place succession plans for critical roles in liaison with the Human Resource department.

  • Work cross-functionally with other Head Office Business units to create synergies and maximize on cross sell opportunities and improve service delivery

    Required Qualifications, Experience and Competencies

    Knowledge and Experience

  • University Degree from a recognized University.

  • Professional qualification in Banking will be an added advantage.

  • 10 years’ experience in banking, with 5 years in a senior management role, preferably in Retail Banking

  • Experience and sound understanding of Retail Banking

  • Knowledge of Banking Products and ability to discern customer needs and develop appropriate products

  • Knowledge of delivery channels

  • Deep understanding of regulatory and legal environment

  • Knowledge of Credit appraisal especially on Consumer Finance

  • Ability to set appropriate targets and work towards achieving these targets to meet the overall strategy of the Bank

    Personal Attributes

  • Highly Professional, able to win the confidence of, and work effectively with clients and colleagues

  • Honest with impeccable integrity (high ethical standards).

  • Strong networking skills, both externally and within the Bank

  • Strong Business acumen

  • Excellent analytical skills and attention to detail.

  • Innovative, able to initiate, accept and implement change that is good for the growth/improvement of the Bank

  • Good negotiation skills

  • Able to demonstrate a high level of ownership and commitment to achieving results.

  • Problem solving skills.

  • Excellent Communication and report writing skills.

  • Ability to work with all levels of management and across business units and departments.

    How to Apply

  • For more information and job application details, see; Gulf African Bank Head of Banking Jobs in Kenya

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