Greggs Group Call Center/Customer Care Agent Jobs in South Africa

Greggs Group Call Center/Customer Care Agent Jobs in South Africa

Key Responsibilities Will Include:

• Investigating and responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers.

• Liaising with internal/ external parties to resolve customer queries.

• Analyzing and interpreting data on the available systems to resolve customer queries.

• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

• Provide accurate information on products and services to customers to ensure consistency across the organization.

• Retrieving and updating customer or company information on the relevant systems to ensure accurate information is available for processing.

• Correcting customer records based on data gathered (i.e. updating customer contact details and escalating concerns regarding missing / expected data) to enable issues to be resolved.

• Completing a defined range of transactions using specified processes to ensure accurate processing of information.

• Providing regular feedback on work in progress and activity levels to your Team Leader via metrics, to ensure workloads are appropriately managed and performance standards met.

• Accurately completing work trackers on a daily basis to enable
workloads to be appropriately allocated.

• Keeping up-to-date on relevant company policy and local procedures to ensure tasks are appropriately handled, first time right.

Qualifications and Level of Experience Required:

• A Matric certificate or equivalent qualification.

• Above-average proficiency in English is an essential requirement.

• Preference will be given to candidates with experience in dealing with international clients.

• A minimum of 6 months working experience in dual-focus (back-office & voice) Agent/Associate role, within an inbound/outbound contact center environment.

• Proficiency in the following Microsoft packages (Word, Excel & Outlook).

How to Apply

  • For more information and job application details, see; Greggs Group Call Center/Customer Care Agent Jobs in South Africa

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