Greenlight Planet Debt Collections Executive Jobs in Uganda

Greenlight Planet Debt Collections Executive Jobs in Uganda


About the role

  • Greenlight Planet are seeking a dedicated Collection Agent to assist their business with the recovery of outstanding payments from debtors.

  • In this role, the candidate‚Äôs duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.

    Key Responsibilities

  • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts

  • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment

  • Overcome stalls and objections & suggest money sources for debt payment

  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process

  • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines

  • May advise management regarding collection strategy effectiveness
    for various portfolios

  • May help resolve higher level disputes

  • Take escalated calls from level I and II collectors

  • Performs other duties as assigned

  • Updating the account details of customers and resolving pending customer issues

    Must-haves

  • Previous experience in debt collections, or a related role is preferred

  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred

  • Computer literacy a MUST

  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred

  • employee has contact with individuals within their department and extensive external contact with consumers

    Nice-to-have

  • Any degree

    How to Apply

    For more information and job application details, see; Greenlight Planet Debt Collections Executive Jobs in Uganda

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