Greenlight Planet Customer Service Executive Jobs in Uganda

Greenlight Planet Customer Service Executive Jobs in Uganda


About the Role:

  • Greenlight Planet is a US venture-backed, award-winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting.

  • To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions.

    Job Description:

  • The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

  • Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust.

  • If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community.

  • This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract.

  • Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders..

    Key Responsibilities:

    • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;

    • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing
    cause and expediting resolution;

    • Conducting product and service quality surveys with customers and recording feedback from time to time;

    • Generating leads for the sales team by screening callers and identifying potential sales opportunities;

    • Supporting the collection of payments by regularly contacting dormant and defaulting customers;

    • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;

    • Working with multiple sales teams and cross-functional teams seamlessly;

    Does this sound like you?

    Must-haves:

    • Good communication skills with fluency in both written and spoken English

    • Local language preferences - Luganda, Sabiny, Samia, Ateso, Runyole, Lugwere, Kinyarwanda, and Rumasaba.

    • Strong interpersonal skills

    • Maximum 2 years experience in a similar role

    • Basic Microsoft- Excel skills

    Nice-to-haves:

  • Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer Service Management

    How to Apply

  • For more information and job application details, see; Greenlight Planet Customer Service Executive Jobs in Uganda


    Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

    Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

    Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.