Greenlight Planet Customer Service Executive Jobs in Uganda

Greenlight Planet Customer Service Executive Jobs in Uganda

About the Role:

  • Greenlight Planet is a US venture-backed, award-winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting.

  • To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions.

    Job Description:

  • The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

  • Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust.

  • If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community.

  • This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract.

  • Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders..

    Key Responsibilities:

    • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;

    • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing
    cause and expediting resolution;

    • Conducting product and service quality surveys with customers and recording feedback from time to time;

    • Generating leads for the sales team by screening callers and identifying potential sales opportunities;

    • Supporting the collection of payments by regularly contacting dormant and defaulting customers;

    • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;

    • Working with multiple sales teams and cross-functional teams seamlessly;

    Does this sound like you?


    • Good communication skills with fluency in both written and spoken English

    • Local language preferences - Luganda, Sabiny, Samia, Ateso, Runyole, Lugwere, Kinyarwanda, and Rumasaba.

    • Strong interpersonal skills

    • Maximum 2 years experience in a similar role

    • Basic Microsoft- Excel skills


  • Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer Service Management

    How to Apply

  • For more information and job application details, see; Greenlight Planet Customer Service Executive Jobs in Uganda

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