Greenfield Consulting Client Experience Officer Jobs in Nigeria
Greenfield Consulting Client Experience Officer Jobs in Nigeria
Job Summary Drive online sales of company products through social media channels
Help customers find the products that are right for them and explain their various features and benefits
Build trust relationships with customers through excellent customer service
Process customer orders
Resolve customer issues and complaints promptly and efficiently
Job Responsibilities
Sales:
Post product pictures on social media daily
Share valuable product offers with customers daily
Understand customers' needs
Know your products
Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling
Offer solution to customers’ enquiries. If not available, proffer alternatives
Encourage referrals from customers
Meet sales goals and target as determined by the management
Work closely to share ideas and strategies on how to improve the business with management
Manage the store's handles on social media to interact effectively with customers
Client Engagement/Relationship:
Delight customers with relevant, valuable content that educates and keeps them informed
Ensure online customers consistently experience “wow” service
Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service
Ensure online customers are fully satisfied with service rendered
Put calls through to customers to gather feedback on their experience and orders
Fulfill customer orders
Qualification Required
Minimum of OND qualification, HND and BSc
holders can also apply
1 – 3 years online customer service and social media management experience
Candidate should be resident around the job location – Magodo, Lagos
Strong organizational skills
Excellent selling skills
Good communication and interpersonal skills
Great negotiation skills
Intelligence gathering skills
Must be self-motivated and fun loving
Must be proficient with internet and Social Media
How to Apply
For more information and job application details, see; Greenfield Consulting Client Experience Officer Jobs in Nigeria
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