Graduate Trainee-Customer Care Jobs in Ethiopia

Graduate Trainee-Customer Care Jobs in Ethiopia

Job Id: 217033

Category: Business and Administration
Location: Addis Ababa, Addis Ababa
Career Level: Entry Level (Fresh Graduate) Employment Type: Full time

Job Description

This position is ideal for fresh graduates who are looking to build their career in customer care/service, sales and marketing. It is an entry level position which involves attending on-the-job and class room training followed by rotational assignments in different functions for the first year.

Upon successful completion of the training period , employees would be assigned as Customer Care Representatives in the company.

Detailed Duties

  • Attend on –the –job training and class room training.

  • Serve customers by providing Channel and Bouquets information.

  • Answer phones to respond to general customer inquiries and customer complaints.

  • Project a professional company image through phone and physical interaction.

  • Develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention.

    Job Requirements

  • First degree in business fields is preferable but anyone with a first degree and a strong customer service mind set would be considered for the job. Prospective graduates in 2019 may apply.

  • Experience in sales or customer service is an advantage.

  • Good command of English

  • Computer Literate

  • Willing and able to work on a shift/roaster system

    How to Apply

    Please send your CV through

    Shortlisted applicants would be contacted within 5 working days of the closing date of this announcement.

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