GlaxoSmithKline Plc Tech Business Partner Nairobi/Agbara Jobs in Kenya
GlaxoSmithKline Plc Tech Business Partner Nairobi/Agbara Jobs in Kenya
Role PurposeWith overall leadership of the site IT team and accountability for IT within a site, this role will ensure alignment between business and IT strategies through working closely with Site and IT Leadership.
Responsible for IT at a single medium or small GMS site
IT Business Partner for Site Director & Site Leadership Team (SLT). Represent IT in site governance forums
Implement GMS IT strategies at site – operating model, strategic controls, governance
Ensure site exploits IT strategies and has plans to move to strategic standards
Generate, maintain and deliver an IT Roadmap for site and drive site/business requirements into central planning and delivery through liaison with IT Business Partners.
Engage with site tiered accountability process and participate in IT Performance Management processes.
Site point of contact for all IT requests and escalations.
Line-manage site IT team, ensuring capability is enhanced and on-going development takes place
Align central project delivery to site strategies and plans
Drive simplification and standardization for IT systems at site
Ensure exploitation of systems to drive & embed value
Management of IT OPEX and CAPEX
Ensure inspection readiness of IT
Build Site Business Process knowledge and Technical knowledge of supporting Strategic IT Applications
Ensure site IT risks are identified and mitigated appropriately
Flexible Thinking - level 3 - Being able to understand and state different perspectives, or develop at least two different options for the way forward simultaneously.
Continuous Improvement – level 3 - Seeking to raise levels of performance by establishing an improvement process, or setting specific, measurable targets and goals linked to GSK business needs.
Customer Driven – level 3 - Taking a one-off, specific action to raise value to customers by meeting a specific customer request or solving an immediate customer problem.
Developing People – level 3 - Supporting the efforts of others to develop. Using relevant training options to enhance the skills and knowledge of self and others. Recognising the achievements and efforts of others to develop themselves.
Enable & Drive Change – level 2 - Implementing plans and holding self and team fully accountable for delivering short and medium-term goals.
Building Relationships – level 2 - Aiming to see issues through the 'eyes of another'. Being nonevaluative and non-judgmental about understanding the views of others, even when this view conflicts with own.
Leadership of site IT roles such as Site IT Delivery Lead, and Site IT Service Lead where such roles exist
Ability to produce and deliver presentations to site and central management e.g. Site Leadership Team;
GMS IT Projects Approval Board (PAB); GMS IT Project Review Board (PRB)
Strong influencing, communication, team-working and stakeholder management skills at all levels
Strong facilitation skills
Ability to communicate IT issues in business terms; strong business acumen
Ability to tailor communications to requirements e.g. remote working, one-way, two-way, one-to-many, one-to-one
Ability to take ownership of issues, and see through to resolution
Ability to manage multiple concurrent tasks, adjusting priorities at short notice
Develop and maintain effective relationships with external service providers where appropriate.
Develop and maintain network of contacts with the wider GSK IT organisation e.g. GMS IT, Application
Services, End-user & Infrastructure Services; shared services
Lead and develop the site IT organisation to ensure the provision of effective IT services to the site:
Provide leadership, coaching, mentoring, and guidance to staff
Support individual staff PDPs, provides feedback on staff career development and training
Set clear direction and objectives by defining and establishing team performance measures and standards which underpin overall objectives
Work with staff to ensure that skills and knowledge are developed to meet individual and team needs
Liaise with other roles within and outside the site IT organisation, to ensure alignment between IT and
Business Strategy Deployment
Develop a thorough
understanding of site and supply chain strategic goals, processes and workflow
Develop and gain approval for an IT Roadmap containing aligned Business Unit and IT objectives for site by working with site leadership teams and other key stakeholders
Identify business sponsorship then partner to develop and agree project proposals with appropriate return on investment
Discuss site requirements / gaps / opportunities with IT Business Process Partners to influence strategic direction of IT services
Partner with Shared Service management to align service strategy with site and supply chain requirements. Assist in planning, delivery, and operation of required services.
Broker and negotiate effective IT services by understanding and communicating business context and drivers to IT service / support teams.
Create an effective relationship with IT Shared Services to ensure optimum use is made of IT solutions and that the overall support provided is fully effective
Impact of Decisions
Must be able to present IT strategy to site leadership teams, assessing the impact to the business of deploying IT solutions versus alternative options
Requires the ability to observe and understand business processes, to determine whether the introduction of IT solutions may provide savings to GSK
Follow the rules, speak up, be mindful of risks and get involved.
Cast the right shadow & lead by example.
To be aware of and understand appropriate commitments/requirements of the Quality Management
System (QMS) & Information Technology Management System (ITMS).
Understand and follow the principles of Good Manufacturing Practice.
Take action to rectify or report deviations from GMP or the QMS.
Perform duties in accordance with the Site and Company Procedures
People Management Responsibilities
Number of direct reports: Dependant on location; May have Site IT Service Lead and Site IT Delivery
Lead as direct reports. This may also require remote management skills, dependant on location.
Ability to work in matrix relationship with staff from across the enterprise.
Develop skills, knowledge, and behaviours to effectively lead, manage, coach and develop employees
Recruit suitable candidates as required
Effectively manage and develop talent of employees
Ability to carry out gemba sessions to coach and solicit “Voice of the Customer” and “Voice of the
Process” feedback, then to take appropriate actions to close gaps, make improvements, drive strategy, etc.
Develop and maintain effective working relationships within the business areas supported, and to participate as required in the relevant business management meetings.
Must have experience or knowledge of a manufacturing environment with a strong understanding of manufacturing principles and practices
Broad knowledge and understanding of IT systems (in particular SAP) and how they apply, or could be applied, to supported business process areas.
Good understanding of business area strategic goals, processes and workflow, and of the IT tools deployed in support
Comprehensive knowledge and understanding of the Systems Development Life Cycle and Project Management methodologies
Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services
Well-developed analytical and problem solving skills
Ability to learn new concepts, systems, and software independently and quickly
Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.
Knowledge and experience working with Six Sigma/Lean Sigma processes and tools.
How to Apply
For more information and job application details, see; GlaxoSmithKline Plc Tech Business Partner Nairobi/Agbara Jobs in Kenya
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