GIG Logistics Customer Service Representative Jobs in Nigeria

GIG Logistics Customer Service Representative Jobs in Nigeria


Job Description

  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

  • By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

    Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our services inside and out so that you can answer clients questions correctly.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

    Education Requirement

  • OND / HND / B.Sc in any field of study.

    Requirements:

  • 1 year in Customer Service experience in a reputable organization

  • Ability to stay calm when customers are stressed or upset.

  • Ability to make use of Microsoft
    Office.

  • Experience working with customer support.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • hansongiglogistics@gmail.com using the "Job Title and Location" (example: Customer Service Representative - Edo) as the subject of the email.


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