Gem Forest Hotel Nairobi Night Manager Jobs in Kenya

Gem Forest Hotel Nairobi Night Manager Jobs in Kenya

Job Description

  • Effectively manage the daily reconciliation of the Hotel’s trading.

  • Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.

  • Ensure maximum guest satisfaction as well as the safety and security of the property.

  • Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seamless process and policy system is implemented.

  • Provide supervision and support to the Front Office team and other departments when required, particularly focussing on developing and mentoring the Overnight team.

  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.

  • Implement training programs for all employees, conduct induction and skills training.

  • Be aware of room availability and sensitively manage overbooking situations where relocations are required.

  • Supervise the operational success of all overnight services and functions including car parking, portering, room service, security and public area cleaning.

  • Attend to any disputes referred, ensuring total guest satisfaction.

  • Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.

  • Ensure strong interdepartmental relationships are built and
    maintained to ensure the operational success of the hotel across all areas and departments.

  • Create and maintain a work environment that consistently reinforces exceptional customer service.

  • Carry out additional duties as requested by your manager or their designate.

  • Act on behalf of the Rooms Division Manager and hotel management in their absence ensuring to maintain the high standards expected by our guests.


  • 4 years experience in Front Office.

  • Serviced focused personality is essential.

  • Strong interpersonal and problem-solving skills.

  • Motivation to work at Night.

  • Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system).

  • POS experience is an asset.

    How to Apply

    For more information and job application details, see; Gem Forest Hotel Nairobi Night Manager Jobs in Kenya

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