Gem Forest Hotel Nairobi Guest Service Agent Jobs in Kenya

Gem Forest Hotel Nairobi Guest Service Agent Jobs in Kenya

Job Description

  • Welcome and assist Guests’ according to Accor Standards.

  • Receive each guest call in a professional and friendly manner.

  • Maintain effective communication with all related department to ensure smooth service delivery.

  • Handle every query in a polite and courteous manner and exceed guest expectations.

  • Maintain an up-to-date knowledge of the hotel and local services.

  • Maintain an awareness of guest profile through the Opera guest profile system.

  • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.

  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.

  • Take messages for guests and management as per the required standard.

  • Be a brand ambassador by providing memorable Guest experiences.

  • Ensure prompt, efficient and updated recording of mails, parcels, and messages.

  • Personalize the interaction in anyway and engage with Guests as individuals.

  • Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.


  • Strong verbal and written communication skills

  • Excellent time management and organizational skills

  • Customer service experience

  • Computer skills including Microsoft Office and telephone operating systems

  • High school diploma or equivalent

    How to Apply

    For more information and job application details, see; Gem Forest Hotel Nairobi Guest Service Agent Jobs in Kenya

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