Gem Forest Hotel Nairobi Guest Service Agent Jobs in Kenya

Gem Forest Hotel Nairobi Guest Service Agent Jobs in Kenya



Job Description

  • Welcome and assist Guests’ according to Accor Standards.

  • Receive each guest call in a professional and friendly manner.

  • Maintain effective communication with all related department to ensure smooth service delivery.

  • Handle every query in a polite and courteous manner and exceed guest expectations.

  • Maintain an up-to-date knowledge of the hotel and local services.

  • Maintain an awareness of guest profile through the Opera guest profile system.

  • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.

  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.

  • Take messages for guests and management as per the required standard.

  • Be a brand ambassador by providing memorable Guest experiences.

  • Ensure prompt, efficient and updated recording of mails, parcels, and messages.

  • Personalize the interaction in anyway and engage with Guests as individuals.

  • Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.

    Qualifications

  • Strong verbal and written communication skills

  • Excellent time management and organizational skills

  • Customer service experience

  • Computer skills including Microsoft Office and telephone operating systems

  • High school diploma or equivalent

    How to Apply

    For more information and job application details, see; Gem Forest Hotel Nairobi Guest Service Agent Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***