Gem Forest Hotel Nairobi Front Office Supervisor Jobs in Kenya

Gem Forest Hotel Nairobi Front Office Supervisor Jobs in Kenya

Job Description

  • Supervise the day-to-day operation in Front Desk.

  • Check all colleagues’ grooming and hygiene standards of colleagues

  • Constantly apply standard operating procedures in your department.

  • Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks.

  • Adhere to hotel policies and procedure.

  • Check the discrepancy report and update manager.

  • Do the credit limit check on daily basis for all guest in house.

  • Check the GSA colleagues’ transactions during the shift closure.

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.

  • Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

  • Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.

  • Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.


  • Minimum 1-2 years’ experience in a similar role, within an international brand.

  • Prior experience working with Opera and other related systems.

  • Strong interpersonal and problem-solving abilities and the ability to lead by example.

  • Fluency in English; additional languages are a plus.

    How to Apply

    For more information and job application details, see; Gem Forest Hotel Nairobi Front Office Supervisor Jobs in Kenya

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