Gem Forest Hotel Nairobi Chief Concierge Jobs in Kenya

Gem Forest Hotel Nairobi Chief Concierge Jobs in Kenya

Job Description

  • Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.

  • Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.

  • Extensive network in all aspects of entertainment and trendy places.

  • Exceptional guest relations interaction.

  • Instruct and give clear directions to guests as requested.

  • Negotiate best rates for hotel guests.

  • Organize and lead the concierge team, valet parking and doorman to ensure service excellence.

  • Bear management responsibility for the processes in the hotel front driveway.

  • Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.

  • Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby/Concierge area by agreement with the Front Office.

  • Ensure the Well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.

  • Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training

  • Organize the transports of luggage.

  • Ensuring a relational and smooth work sequence at all times.

  • Follow the hotel SOPs at all times and ensure departmental compliance.


  • Bachelor's degree in Hospitality Management, Business, or related field.

  • Proven experience in Concierge roles within the hospitality industry.

  • Previous working experience in a truly global work environment is essential.

  • Previous experience in pre-opening is a plus.

  • Strong problem-solving abilities and a commitment to guest satisfaction.

  • Excellent communication, interpersonal, and team leadership skills.

  • Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.

  • Flexibility to adapt to a dynamic and fast-paced environment.

    How to Apply

    For more information and job application details, see; Gem Forest Hotel Nairobi Chief Concierge Jobs in Kenya

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