Gap Recruitment Services Limited Service Desk Coordinator Jobs in Kenya


Gap Recruitment Services Limited Service Desk Coordinator Jobs in Kenya; Our client is seeking a highly organized, proactive and detail‑oriented Service Desk Coordinator to support the smooth delivery of after‑sales service operations. The role will convert findings from preventive maintenance visits, call‑outs and support issues into accurate commercial quotations, while ensuring preventive maintenance schedules remain on track and client communication is effective.

Key Responsibilities

  • Prepare commercial quotations for parts, repairs and replacements.

  • Track quotations through to client approval and follow up on pending items.

  • Work with Support Coordinator to maintain preventive maintenance schedules.

  • Monitor items identified for replacement or repair and ensure resolution.

  • Provide backup client communication and respond to service enquiries.

  • Maintain accurate records of quotations, approvals and scheduling status.

  • Liaise with Presales and Support teams for technical and commercial information.

  • Assist Presales team with project‑related quotations.

  • Follow up with internal teams to ensure timely client service delivery.

  • Identify potential delays or gaps and escalate appropriately.

  • Contribute to smooth after‑sales service delivery and customer satisfaction.

    Qualifications & Experience

  • Diploma or Degree in Business Administration, Engineering or related field.

  • 1 – 2 years’ experience in coordination, sales support or customer service.

  • Experience in technical, security, engineering or service‑oriented industry is an advantage.

  • Proficiency in Microsoft Excel and Word.

  • Familiarity with CRM, quotation or service management software is an advantage.

  • Strong organizational skills with ability to manage multiple deadlines.

  • Good written and verbal communication skills.

  • Strong attention
    to detail and accuracy.

  • Proactive approach to identifying issues before delays occur.

  • Ability to work effectively with multiple teams and stakeholders.

  • Strong customer service and relationship management skills.

    Key Competencies

  • Quotation preparation and follow‑up.

  • Service coordination.

  • Customer service.

  • Administrative and organizational skills.

  • Attention to detail.

  • Time management and prioritization.

  • Written and verbal communication.

  • Stakeholder coordination.

  • Problem‑solving.

  • Proactive follow‑up.

  • Microsoft Office proficiency.

  • Teamwork and collaboration.

    Who Will Excel in This Role

  • Highly organized and comfortable managing multiple tasks.

  • Strong eye for detail and accuracy in quotations and records.

  • Proactive in following up on outstanding approvals and service activities.

  • Communicates professionally with clients and internal teams.

  • Identifies potential delays and takes action early.

  • Works well in a fast‑paced, technical service environment.

  • Dependable, responsive and committed to excellent customer service.

  • Enjoys coordinating people, information and processes to keep operations smooth.

    How to apply

    For more information and job application details, see; Gap Recruitment Services Limited Service Desk Coordinator Jobs in Kenya

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