Gap Recruitment Services Front Office & After Sales Admin Jobs in Kenya

Gap Recruitment Services Front Office & After Sales Admin Jobs in Kenya

Job Purpose:

Your key role will be to operate all activities of the front office as you administer support to clients to ensure utmost satisfaction.

Key Responsibilities:

Greeting and directing visitors and clients

Answering and routing telephone calls

Scheduling appointments and managing calendars

Handling incoming and outgoing mail and packages

Managing conference and meeting room bookings

Assisting with events and special projects as needed.

Provide general administrative and clerical support to the presales, bidding and tendering team.

Prepare daily / weekly / monthly aftersales reports

Responding to customer inquiries and complaints; responsible for answering customer questions and resolving any issues or complaints they may have.

Providing technical support: in cases where a customer is having trouble using a product, you will be responsible for providing them with technical assistance or directing them to the right help desk.

Providing product information and assistance.

Keeping track of customer interactions and records: responsible for maintaining detailed records of customer interactions and transactions.

Providing feedback to the company: responsible for providing the company with feedback

on customer satisfaction and any issues or concerns that have been raised by customers.

Required Qualifications and Competencies:

A Bachelors Degree/Diploma in admin/communication/PR or related fields

Proven work experience as a Front Office Representative, or any after sales support roles is required.

Must be proficient in Microsoft Office Suite (Excel, Word and Power point)

Must be presentable with great personality

Superior Communication skills both written and oral are required

Must be keen to detail and a self-starter.

Ability to handle multiple projects at a time.

How to Apply

For more information and job application details, see; Gap Recruitment Services Front Office & After Sales Admin Jobs in Kenya

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