Galaxy La-Palm Royal Resort Reservationist Jobs in Nigeria

Galaxy La-Palm Royal Resort Reservationist Jobs in Nigeria; Galaxy La‑Palm Royal Resort is seeking a Reservationist to manage room reservations and deliver exceptional customer service in line with luxury five‑star hotel standards. The role ensures accurate reservation records, smooth guest arrivals and departures, and professional handling of all booking channels.

Job Responsibilities

Manage room reservations via telephone, email, hotel website, walk‑ins, and OTAs.

Respond promptly to guest enquiries on availability, rates, packages, and facilities.

Maintain accurate reservation records, room inventory, rates, cancellations, and amendments using PMS.

Coordinate with Front Office, Housekeeping, Sales, and Accounts for smooth guest arrivals/departures.

Handle booking confirmations, modifications, cancellations, and special requests.

Monitor and manage OTA bookings to ensure accurate availability and rates.

Promote room upgrades and other hotel services.

Provide excellent customer service in line with five‑star standards.

Prepare reservation reports and follow up on pending bookings/payments.

Resolve reservation issues professionally and escalate complex matters.

Key Skills Required

Excellent communication and customer service skills.

Knowledge of hotel reservation procedures and PMS.

Strong experience with OTAs and online booking platforms.

Attention to detail and accuracy.

Good telephone and email etiquette.

Strong organizational and multitasking skills.

Sales and upselling ability.

Previous experience in a four‑ or five‑star hotel highly preferred.

How to apply

Interested and qualified candidates should send their CV to: hr@galaxylapalm.com using the Job Title as the subject of the email.

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