G4S Support Coordinator Jobs in South Africa

G4S Support Coordinator Jobs in South Africa

Job Introduction:

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy in the Access & Beyond division for a Support Coordinator based in Westville, Kwa-Zulu Natal. Reporting to the General Manager: Access and Beyond.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Support Coordinator plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Main Purpose of Position:

Responsible for delivering support and service on system hardware and software supplied by the company

Effective and accurate Software System Support

Perform first and second line support to all software / system related queries.

Escalate third line queries and compile a detailed fault analysis report.

Monitor and oversee response and resolution to the client on escalated queries.

Effective and accurate Hardware System Support.

Perform first and second line support to all hardware / system related queries.

Escalate third line queries and compile a detailed fault analysis report.

Monitor and oversee response and resolution to the client on escalated queries.

Perform technical sales support to sales staff

Perform site inspections and complete product specifications and system

Draft system designs based on the site inspections & product specifications

Evaluating and testing equipment returned

for repair/replacement.

All returned items to be inspected and if necessary tested before sent to the supplier for further action.

Full reporting on the status of all repaired items in the system.

Cost reporting on all items.

Update Documentation and distribution of product notifications

Product Specification

Product Write-Up

Product Manual

Product User Manual

New products

Review and awareness of business development opportunities

New business development

Identifying new business opportunities within the sphereof operations, as well as in terms of growth of business with existing customers.

Identify and pursue all potential African business within the sphere of operations.

Competitors evaluations

Demonstrate a comprehensive understanding of the competitor environment faced by the region.

Qualifications and Experience

Grade 12

Relevant Tertiary Qualifications recommended

Driver's license

Own Vehicle Advantageous

Minimum 3 years experience w.r.t. implementation of the following systems:

Access Control

CCTV

Time and Attendance

Skills and Attributes

Computer Literacy (MS Office, ChromeOS)

Managing Conflict

Communication (Written and Verbal)

Intermediate Administrative Skills

Risk identification

Customer Thinking and Customer-focused

Delivering objectives

How to Apply

For more information and job application details, see; G4S Support Coordinator Jobs in South Africa

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