G4S Soc Operator Jobs in South Africa
G4S Soc Operator Jobs in South Africa
Role Responsibility: Acknowledge alarms and dispatch personnel as needed
Dispatch Security Officers to service calls and emergency situations
Notify, assist and direct external emergency personnel and internal Emergency Response Team as necessary
Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure
Support the badging function as requested
Ensure the Sr. Manager, Security and Safety and appropriate management is apprised of all significant and unusual events in real-time, and documentation is maintained
Investigate incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary
Perform audits of all operational equipment and software to ensure proper functionality
Generate briefing reports of emerging situations based on information received
Perform other tasks and duties of a similar nature and scope as assignee
Answering and responding to routine and emergency calls.
Monitoring alarms and video equipment including fire, access and duress alarms, and providing general assistance to both employees and corporate staff.
Maintaining records of communications and events.
Assisting the Intelligence team in identifying and monitoring individuals or events of concern for our clients.
Escalating unusual/critical event information to relevant supervisory personnel and others as designated by the bank.
Triaging events for immediate action
Perform Lenel Access Cards provisioning
Dispatch and coordinate response to security incidents that occur on bank’s premises or events, using the appropriate communication methodology, including but not limited to, radio, telephone, satellite phone, email, text message, video. Response may be to medical emergencies, burglary, fire, duress alarms, travel emergencies and other events or needs
Liaison with security & SOC managers and other key players to obtain updates and share pass down
communications pertinent to access control management to field staff.
Manage and track the authorization and access levels of the client’s contract and vendor employees
At bank's direction, may provide liaison with law enforcement, fire department, or industrial and civil emergency response organizations related to emergencies on Bank’s property
Receive, evaluate and disseminate incoming information and reports from client Security personnel, Security Specialists in the field, contractors, suppliers, reporting parties, and local agencies
Communicate out-of-the-ordinary or abnormal conditions to Bank’s Security personnel, SOC Manager, Regional Managers and Security Specialists in the field
Operate and monitor computer workstations, alarm monitoring and access control system (Lenel) and Closed-Circuit Television; administer and maintain process control systems and databases used within the control centre
Monitor and maintain the help tickets system related to system or warranty building items and escalate all items pertaining to critical facility spaces to the client
Assist in coordination of service requests for after hour call transfers, access, additional security officer deployment or re-posting as requested
Detect, classify, record and investigate incidents (re: events, activities, incoming information or intelligence) via research of access control and video review as directed by the Bank Security management
Conduct monthly camera and door audits and remote unlock requirements
The Ideal Candidate:
High school diploma or equivalent required. Bachelor’s degree preferred.
Training or experience in an operations/law enforcement dispatch centre preferred.
Above average computer proficiency.
Excellent verbal and communication skills.
Strong analytical and problem-solving capabilities.
Self-motivated and comfortable working without direct supervision.
Comfortable in a team environment.
Ability to multi-ask while remaining detail oriented.
Strong decision-making ability during emergency situations.
How to Apply
For more information and job application details, see; G4S Soc Operator Jobs in South Africa
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