G4S Expression of Interest | Contract Manager Jobs in South Africa

G4S Expression of Interest | Contract Manager Jobs in South Africa

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Contract Manager based in Germiston.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Contract Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Role Responsibility:

Reporting to the Head of MSS, the Contract Manager coordinates the provision of contractual and ad hoc security services to their dedicated customer, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

Effective management of the contract financial performance

Initiate cost saving model and controls

Gross Margin Management

Direct Wage control / ER management

Overheads control

Contract profitability

Existing Revenue Growth

Escalations are achieved

Manage the contracts cash flow

DSO management

Effective management staff within contract

Effective Organization

Staff turnover analysis, proper allocation of staff to positions and structure.

Effective labour management including rosters and shift patterns

Management of overtime and annual leave

Supervision

Staff motivation levels

Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.

Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

Effective management of operations

Client retention and customer services levels

Ensuring that site meetings are held on an ongoing basis.

Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and

procedural improvements

Ensuring that all required formal customer meeting are scheduled, attended and recorded. Maintenance of client relationship and ensuring client retention

Operations Process Management – adherence to quality standard

Ensuring that absenteeism is maintained within established norms.

Ensuring that manpower is maintained at optimum levels, to minimize unnecessary overtime.

Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.

Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.

Effective labour management and rostering

Liaison with regards to invoicing, accuracy of such and securing payment

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.

Participate in safety forums created by company for example safety meetings and safety talks

Report all safety incidents to the relevant people

Discuss all safety incidents on all levels

Follow-up on any activities assigned through safety meeting/committee/representative/management

Attend safety education and refresher programmes

Comply with safety policies and procedures at workplace

Distribute safety information as and when required

Wear protective clothing all the time

Qualification & Experience

Grade 12

Tertiary Qualification recommended

Previous specialized industry experience recommended

Minimum of 3 to 5 years’ general management experience

Proven experience in Customer Relationship Management

Skills and Attributes

Strong management skills

Business acumen

How to Apply

For more information and job application details, see; G4S Expression of Interest | Contract Manager Jobs in South Africa

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