G4S Cash Processing Centre (CPC) Manager Jobs in South Africa

G4S Cash Processing Centre (CPC) Manager Jobs in South Africa

Job Introduction:

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Role Responsibility:

Effective management of the Cash Processing Centre Operations

  • Daily Cash Operations

  • Have a full end-to-end understanding of all CPC policies, processes and procedures

  • Comply with CPC operational and administrative procedures within defined guidelines

  • Ensure all staff are aware of the policies and procedures and that it is effectively implemented and adhered to

  • Provide management information and measurement regarding the CPC’s performance to improve profitability

  • Ensure effective management of daily CPC reconciliations

  • Effective manage the age analysis of cash processing

  • Authorise EFT payments (Payments files) to customers and banks

  • Ensure all staff have the correct tools and equipment (including stationery) to operate effectively, assisting them to adhere to processes and procedures

  • Ensure all equipment in the CPC is in working order and maintained as per agreement

  • Assist with other relevant duties and responsibilities that management may require from time to time

  • Ensure that all staff adhere to the uniform standards at all times

    Quality Assurance of the Cash Processing Centre

  • Ensure that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, HR, finance and risk) are maintained.

  • Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code

  • Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance) is managed daily and effectively

    Initiate cost saving model and controls - Gross Margin Management

  • Manage relationship between actual results, budgets and delegating accountability where appropriate.

  • Manage Direct Wages/Overtime

  • Manage Overheads

  • Manage CPC’s profitability

  • Ensure that claims against the Company are prevented or minimised

  • Recommend capital expenditure in line with authority matrix

    Effective management of Cash Centre staff within the branch

  • Effective Labour and Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure

  • Set and agree objectives and performance standards with staff

  • Monitor performance and provide feedback

  • Ensure the CPC is adequately staffed through effective recruitment and in line with the organisational structure

  • Optimise resources to meet the CPC’s operational needs

  • Oversee all employee records ensuring that all relevant and required documentation is on file

    Training and Development

  • Succession Planning and Employment Equity

  • Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed

  • Ensure all employees have attended the role
    specific training

  • CPC Manager must take ownership of personal development


  • Monitor and address staff motivation levels

  • Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.

  • Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.

  • Hold regular staff team meetings and communicate to all staff

  • Ensure record keeping of all minutes of meetings

  • Maintain and develop sound trade union relationships

    Effective management of Customer Relationships

  • Customer retention and customer service levels

  • Maintain all SLA’s, customer relations and deficiencies

  • Investigate all CPC customer queries and complaints

    Effective management of the Risk process and Compliance within the Cash Centre

  • Manage and monitor loss prevention and loss reduction controls

  • Ensure and monitor adherence to procedures and policies with regards to risk

  • Ensure the adherence and correct utilisation of company systems and procedures

  • Maintain and complete records of audits around risk for the CPC

    Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.

  • Participate in safety forums created by company for example safety meetings and safety talks

  • Report all safety incidents to the relevant people

  • Discuss all safety incidents

  • Follow-up on any activities assigned through safety meeting/committee/representative/management

  • Attend safety education and refresher programs

  • Comply with safety policies and procedures at workplace

  • Distribute safety information as and when required

    Qualifications & Experience

  • Tertiary qualification in banking/financial services/general management preferred

  • Valid driver’s licence

  • A minimum of 3 years’ experience

  • Cash Centre Policy and procedures

  • Night shift processing

  • Relevant SARB legislation

  • HR Policy and procedures

  • Health and Safety legislation

  • Sound understanding of financial information

    Skills and Attributes

  • HR Policy and procedures

  • Financial Acumen

  • Communication (Written and Verbal)

  • MS Office (Excel intermediate)

  • Report and analysis of information

  • Awareness of the market environment

  • Delivering strategy

  • Driving Change

  • Staff management

  • Working with Complexity

  • Managing professionally

  • Customer Thinking

  • Collaborating and Cooperating

    How to Apply

    For more information and job application details, see; G4S Cash Processing Centre (CPC) Manager Jobs in South Africa

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