G4S Cash Processing Centre (CPC) Manager Jobs in South Africa

G4S Cash Processing Centre (CPC) Manager Jobs in South Africa

Job Introduction:

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Role Responsibility:

Effective management of the Cash Processing Centre Operations

Daily Cash Operations

Have a full end-to-end understanding of all CPC policies, processes and procedures

Comply with CPC operational and administrative procedures within defined guidelines

Ensure all staff are aware of the policies and procedures and that it is effectively implemented and adhered to

Provide management information and measurement regarding the CPC’s performance to improve profitability

Ensure effective management of daily CPC reconciliations

Effective manage the age analysis of cash processing

Authorise EFT payments (Payments files) to customers and banks

Ensure all staff have the correct tools and equipment (including stationery) to operate effectively, assisting them to adhere to processes and procedures

Ensure all equipment in the CPC is in working order and maintained as per agreement

Assist with other relevant duties and responsibilities that management may require from time to time

Ensure that all staff adhere to the uniform standards at all times

Quality Assurance of the Cash Processing Centre

Ensure that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, HR, finance and risk) are maintained.

Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code

Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance) is managed daily and effectively

Initiate cost saving model and controls - Gross Margin Management

Manage relationship between actual results, budgets and delegating accountability where appropriate.

Manage Direct Wages/Overtime

Manage Overheads

Manage CPC’s profitability

Ensure that claims against the Company are prevented or minimised

Recommend capital expenditure in line with authority matrix

Effective management of Cash Centre staff within the branch

Effective Labour and Organisation

Staff turnover analysis, proper allocation of staff to positions and structure

Set and agree objectives and performance standards with staff

Monitor performance and provide feedback

Ensure the CPC is adequately staffed through effective recruitment and in line with the organisational structure

Optimise resources to meet the CPC’s operational needs

Oversee all employee records ensuring that all relevant and required documentation is on file

Training and Development

Succession Planning and Employment Equity

Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed

Ensure all employees have attended the role

specific training

CPC Manager must take ownership of personal development

Leadership

Monitor and address staff motivation levels

Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.

Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.

Hold regular staff team meetings and communicate to all staff

Ensure record keeping of all minutes of meetings

Maintain and develop sound trade union relationships

Effective management of Customer Relationships

Customer retention and customer service levels

Maintain all SLA’s, customer relations and deficiencies

Investigate all CPC customer queries and complaints

Effective management of the Risk process and Compliance within the Cash Centre

Manage and monitor loss prevention and loss reduction controls

Ensure and monitor adherence to procedures and policies with regards to risk

Ensure the adherence and correct utilisation of company systems and procedures

Maintain and complete records of audits around risk for the CPC

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.

Participate in safety forums created by company for example safety meetings and safety talks

Report all safety incidents to the relevant people

Discuss all safety incidents

Follow-up on any activities assigned through safety meeting/committee/representative/management

Attend safety education and refresher programs

Comply with safety policies and procedures at workplace

Distribute safety information as and when required

Qualifications & Experience

Tertiary qualification in banking/financial services/general management preferred

Valid driver’s licence

A minimum of 3 years’ experience

Cash Centre Policy and procedures

Night shift processing

Relevant SARB legislation

HR Policy and procedures

Health and Safety legislation

Sound understanding of financial information

Skills and Attributes

HR Policy and procedures

Financial Acumen

Communication (Written and Verbal)

MS Office (Excel intermediate)

Report and analysis of information

Awareness of the market environment

Delivering strategy

Driving Change

Staff management

Working with Complexity

Managing professionally

Customer Thinking

Collaborating and Cooperating

How to Apply

For more information and job application details, see; G4S Cash Processing Centre (CPC) Manager Jobs in South Africa

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