G4S Atm Director - Cash Solutions Jobs in South Africa
G4S Atm Director - Cash Solutions Jobs in South Africa
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has an opportunity available for an ATM Director based at our Head office in Centurion.
The main purpose of this role is to develop, implement and direct a world-class ATM infrastructure, to support custodianship, first and second-line maintenance with relation to information- and operations technology strategy for the organization and direct internal and external relationships with suppliers, industry and regulatory bodies.
Role Responsibilities:
Design, develop and manage ATM Infrastructure strategy, policy, and delivery for South Africa with an international applicability
Determine and develop ATM Infrastructure strategy for the country ensuring that the strategy is aligned to the Organization’s strategic intent
Define ATM Infrastructure Policy and ensure that policy is aligned to Country, Regional and Group IT, CIT and Cash Processing strategy
Analyze and identify key business challenges and identify and deploy ATM infrastructure interventions where appropriate
Oversee and manage the ATM Infrastructure Compliance of the Country
Manage the development and maintenance of ATM operational infrastructure within the organization
Ensure the development and implementation of the physical infrastructure to support operations
Where needed, direct intervention and assistance with national infrastructure needs
Collaborate with the activities of national Cash Centers, CIT, Cash Processing, and ATM infrastructure teams to ensure the achievement of strategic goals and targets
Formulate and implement processes to identify solutions for non-performing devices
Analyze and formulate better control measures to eliminate losses in the ATM environment
Effective management of ATM operations
Customer Focus :
Retention and customer satisfaction ratings improved
Proportion or percentage of contracts lost or reduced
Undertake regular and consistent customer visit and assess the performance
Monitor customer service levels
Quality of Service:
Streamlining of business processes to minimize waste and duplication and enhanced efficiencies
Shared Best Practice:
Specific examples of implementation of BP from other regions
Strategic Goal Setting:
Identify key industry trends and market trends
Identify long term priorities and ensure resourcing is adequate to achieve objectives
Development and maintenance
of sound relationships both within the organization and with external parties
Liaise with and participate in client engagements ensuring proper briefing and upholding company policies and strategies
Maintain and develop relationships with suppliers, external stakeholders, and other technology role players
Provide advice on all ATM issues to the Executive Teams
Manage change process and stakeholder expectations
Contribute towards pricing – and SLA revisions and negotiations
Liaising with end-product users and training stakeholders to enhance the implementation
Provide support, coaching (train), and mentoring continuously to ensure that objectives are met
Contribute towards the strategic allocation of resources to ensure operational demands are met
Contribute towards proper succession planning through skills transfer, in order to meet ongoing and anticipated business requirements
Health and Safety (as every employee's responsibility)
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required
Wear protective clothing all the time
Minimum Requirements:
10+ Years’ relevant working experience (last 5 years at a Senior Management Level).
Knowledge of ATM design, technology, evaluation and implementation processes
Experience with ATM technology, including recycling capability, reconciliations, and applications
Knowledge of the Cash Processing/Cash In Transit environment recommended
Experience in the Banking and Cash Processing industry and related technology
Knowledge of change management methodologies and processes
Knowledge of operational risks involved in the Cash Processing and CIT industries
Technology savvy
Skills and Attributes
Shaping the market environment
Setting strategic direction
Simplifying the complex
Creating change and innovation
Driving superior performance
Focusing on the customer
Engaging, inspiring, and developing people
Leading with professionalism and integrity
Working collaboratively
How to Apply
For more information and job application details, see; G4S Atm Director - Cash Solutions Jobs in South Africa
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