G4S Assistant Operations Manager – Courier Jobs in Kenya

G4S Assistant Operations Manager – Courier Jobs in Kenya


  • Reporting to the Operations Manager, the Assistant Operations Manager is responsible for overall management of Courier operations at the branch including receiving of Route Vehicles from Nairobi & Western Circuit, offloading, Sorting, raising the delivery sheets, handing over to the delivery team and making sure that on time deliveries done within the agreed Service Levels Agreements.

  • The job holder will also be responsible for dispatching the Route Vehicles to Nairobi & Western Circuit within the agreed Service Level Agreement after tallying and loading all the items that have been collected within course of the operations.

    Role Responsibility:

  • Ensures safety first policy at the work place all the time

  • Maintains an updated branch safety file

  • Organizes a daily frontline staff parade to get staff feedback, communicate safety information, processes and procedures review and any management information

  • Maintains an updated Daily parade minutes book and escalates in writing all staff concerns to the Operations manager within the first one hour of receipt of such concerns

  • Deploys staff optimally and ensures all assignments are well covered at all times

  • Ensures full compliance of courier Processes and procedures and reports in writing all violations on time to the Team leader compliance. Ensures all shift staff reporting and fall-out timings are observed

  • Receives and confirms seal for all incoming route vehicles

  • Ensures shift plan timings are observed- sorting- raising delivery sheets- Handing over- deliveries

  • Ensures proper handling of customer shipments to eliminate damages losses and pilferages

  • Ensures delivery vehicles leave the Hub at the agreed time

  • Ensure 100% deliveries are done within the set Service Level Agreements

  • Reconciles 100% of day’s deliveries at the end of each shift timing and hands over day’s updates and, daily reconciliation report to Team leader compliance at the end of shift

  • Deals with customers complain effectively and escalate any complex and unresolved inquires and complains within the first 15 minutes

  • Performs periodic staff Performance
    appraisal and keeps updated performance records for all staff under his shift

  • Ensures proper route planning and scheduling for cost effective and timely deliveries

  • Prepare service monitoring reports for all assigned key customers

  • Investigates incidents and accidents which fall within the shift and files updated corrective action reports

  • Prepares weekly reports on frontline staff feedback and competitor activities

  • Debt collection and Management on the assigned set of customers to keep them within approved credit terms

  • Additionally receive and confirm that all incoming items are accompanied by respective waybills

  • Ensure route vehicle to Nairobi and upcountry branches leave the hub at the agreed time

    Qualifications

  • Bachelor’s degree with at least 5 years of experience working with operation, maintenance and administration of fleet.

  • In-depth knowledge of fleet management solutions (preferably ROADBASE), fleet scheduling

  • Thorough knowledge of transport management systems and operations scheduling

  • Basic training in motor vehicle maintenance.

    Experience

  • Minimum 5 years managing fleet administration

  • Excellent communication and IT skills

  • Proven record in managing revenue, costs and profitability

    Competencies

  • Leading people

  • Delivering performance

  • Managing professionally.

  • Collaborating and Cooperating

  • Must be able to work under pressure and for long hours

  • Must be able to work under minimum supervision

  • Driving Change

    Skills

  • Fluency in English

  • Written communication skills, at a high proficiency level

  • Verbal communication skills, at a high proficiency level for English would be desired.

  • Computer proficiency especially in MS Office Suite

    How to Apply

  • For more information and job application details, see; G4S Assistant Operations Manager – Courier Jobs in Kenya




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