G4S Application Support Analyst - Jobs in South Africa

G4S Application Support Analyst - Jobs in South Africa

Job Introduction:

G4S Africa (SA), a leading global integrated security solutions company, has a vacancy for an Application Support Analyst based at our head offices in Centurion.

Reporting to the Lead Support Analyst, Field Service Supervisor, the Application Support Analyst is responsible for maintaining and supporting systems and applications in production and supporting clients and branches with technical issues that need resolving.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role that IT plays within a successful business unit.

The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

  • Testing
  • Thoroughly execute test cases before a story is complete
  • No trivial bugs are missed and only identified once product is in production
  • Execute regression testing so that no bugs are introduced into production on critical processes
  • Provide support for applications (to business users and projects) including incident resolution, analysis, testing and implementation.
  • Assist with the management of applications including releases, change authorisation and problem management.
  • Provide SQL Server support for the application and operational environments.
  • Proactively identify, manage and minimise issues, problems and risks.
  • Quickly assess the impact of problems and prioritise appropriately
  • Support production releases and monitoring
  • Liaise with business and other IT staff to ensure business support requirements are achieved and to ensure prompt resolution of production issues
  • Plan, agree and oversee releases/upgrades of applications including gaining appropriate change approvals and managing risk
  • Ensure quality standards are met including attainment of appropriate test sign-off
  • Plan and manage the delivery of own work and, where appropriate that of others to deliver within agreed timescales
  • Ensure quality standards are met including ensuring that test sign off is attained
  • Managing and minimising impact of application failures/faults
  • Knowledge of production and development environments, including physical constraints and implementation consideration
  • Monitor performance of live products and raise issues identified
  • Provide daily, weekly and monthly support summaries through JIRA
  • Monitor live applications for any performance degradation and down-time
  • Health and Safety
  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/ committee/ representative/ management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required
  • Wear protective clothing all the time

    The Ideal Candidate:
    Minimum Requirements
    Qualification
  • 3 year IT degree or diploma
  • ITIL qualification preferred but not essential

    Experience
  • 1 year programming
  • Application and helpdesk Support
  • 2- 3 years working with SQL, including scripting
  • Knowledge of common technologies including operating systems, application architectures, databases – Unix, Windows, Oracle, SQL
  • Experience of supporting business critical applications
  • Excellent SQL Server (2005), any exposure to .NET and/or Progress, would be advantageous as would an understanding of IIS

    Skills and Attributes
  • Strong communication skills and interpersonal troubleshooting skills
  • Ability to liaise with internal and external customers
  • Google for Work
  • Tracking and managing user requests and escalations
  • Time management
  • Telephone etiquette

    About The Company

    G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat.

    G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees.
    G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent.

    At G4S South Africa, our vision is to be recognised as the leader in providing security solutions.

    We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy.

    We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce.
    G4S is an organisation which is defined by its values, which are:

    We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing.

    We listen. We treat our colleagues, customers and those in our care with the utmost respect.
    We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm.

    We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.

    We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer.

    We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

    How to Apply

  • Interested and qualified candidates should apply online by 30th June 2019
  • For more information and job application details, see; G4S Application Support Analyst - Jobs in South Africa

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