G2G IT Solutions, S.C.Operator for Call Center Jobs in Ethiopia

G2G IT Solutions, S.C.Operator for Call Center Jobs in Ethiopia


Job Description

  • G2G IT Solutions is part of the G2G It groups. G2G IT Group is focused in four key strategic market areas; Telecom Value Added Services (i.e. SMS, ISP, USSD, etc.), IT Infrastructure, Security, and Fleet Management. Businesses and consumers will have access to vast resources with a combined experience of over 30 years in Computer Engineering, Network Engineering, Internet Service and so much more.

    Job Description

  • The Operators are responsible for taking up a call immediately and responding to the customer request in a polite and professional manner.

  • The Purpose of this position is to ensure a smooth delivery of the service.

  • Thus the operator is expected to have a welcoming approach towards the customer, and a professional and good relationship with the owners/drivers of the vehicle.

  • The Operator is expected to achieve daily, weekly and monthly KPIs based on the number of calls assigned by the system and the professional service provided.

    Reporting Relationship

  • Report to Shuu fare team leader and the Operation manager.

    Core Responsibilities

  • Take a call immediately when it’s routed to him/her by the system

  • Professionally take customer request and give support and direction

  • Book a ride
    for customers, contact the nearest vehicle driver and assign the trip to him/her

  • Responsible for tracking both the vehicle and customer, managing the customer request and communicating to vehicle drivers.

  • Provide assistance to the drivers in cases where clear direction and position of customer is not known to drivers

  • Take full responsibility of the customer trip from booking till drop off and in afterward processes related to a trip

  • Responsible for the fair distribution of the travel to the relevant drivers nearby the customer booking the trip

    Job Requirements

    Requirements

  • University Degree and zero to one year experience

  • Have good will to support customer over the phone

  • Fair in dispatching to drivers

  • Proficiency in English

  • Excellent knowledge of MS Office

  • Willing to learn new things like software, way of doing things, techniques etc…

  • Fast learner and passion for customer support

  • Self-motivated with a results-driven approach

    How to Apply

  • Interested and eligible applicants may drop their CV in person along with copies of relevant credentials to G2G office located around Filwuha , around Ministry of science and innovation, or email your application to Konjit.desalegn@g2gitsolutions.com till Aug 7, 2020.

    Address

    G2G IT Solutions

    +251 111 264677

    Konjit.desalegn@g2gitsolutions.com

    Arada Subcity,GetAs Building 6th floor, Office number 610

    Addis Ababa

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