G2G IT Solutions, S.C. First Line Support Engineer Jobs in Ethiopia

G2G IT Solutions, S.C. First Line Support Engineer Jobs in Ethiopia

Job Description

  • As our name suggests, we provide solutions to everyday business challenges using only the best and most efficient Applications, Systems and Hardware in the IT industry.

  • But we are focused on four key strategic areas; IT Infrastructure, Security, Fleet Management and Virtual Internet Service Provider (VISP).

  • Our customers have access to vast resources with a combined experience of over 30 years in Computer Engineering, Network Engineering, Business Application Systems and so much more

    Key Responsibilities

  • Ensure that all support calls are handled effectively.

  • Ensure that all clients’ systems are operating optimally.

  • Organize the appropriate resource to deliver solutions in the fastest time possible.

  • Produce reporting information for clients to a high quality and to a deadline

  • Logging of all support calls in the ticket system.

  • Providing 1st line technical support.

  • Maintain a high degree of customer service when responding to support issues.

  • Take ownership of support issues and seek closure ensuring all relevant support procedures are followed.

  • Escalating IT issues to the IT manager where necessary

  • Responsible for managing backups

  • Responsible for Service order, purchase order preparation

  • Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems

  • Incident and problem management

  • Install, maintain and support new applications

  • Work to SLA thresholds for incident(s), request(s) and problem(s)
    Job Requirements

    Skills, Knowledge and Experience

  • The ideal candidate would have a very high level of customer service experience and ideally past experience working in a help desk environment.

    Training will be given where appropriate Essential

  • Experience within IT service delivery
    Customer Service

  • High Standard of Incident and Problem management

  • Past experience using helpdesk applications

  • Experience in Incident Trending and analysis

  • Excellent troubleshooting and problem-solving skills

  • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting

    How to Apply

  • Interested and eligible applicants may drop their CV in person along with copies of relevant credentials to G2G office located around filwha , behind ministry of science and innovation minister , or email your application to betelhem.abate@g2gitsolutions.com

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