G2G IT Solutions, S.C. First Line Support Engineer Jobs in Ethiopia
G2G IT Solutions, S.C. First Line Support Engineer Jobs in Ethiopia
Job DescriptionAs our name suggests, we provide solutions to everyday business challenges using only the best and most efficient Applications, Systems and Hardware in the IT industry.
But we are focused on four key strategic areas; IT Infrastructure, Security, Fleet Management and Virtual Internet Service Provider (VISP).
Our customers have access to vast resources with a combined experience of over 30 years in Computer Engineering, Network Engineering, Business Application Systems and so much more
Key Responsibilities
Ensure that all support calls are handled effectively.
Ensure that all clients’ systems are operating optimally.
Organize the appropriate resource to deliver solutions in the fastest time possible.
Produce reporting information for clients to a high quality and to a deadline
Logging of all support calls in the ticket system.
Providing 1st line technical support.
Maintain a high degree of customer service when responding to support issues.
Take ownership of support issues and seek closure ensuring all relevant support procedures are followed.
Escalating IT issues to the IT manager where necessary
Responsible for managing backups
Responsible for Service order, purchase order preparation
Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
Incident and problem management
Install, maintain and support new applications
Work to SLA thresholds for incident(s), request(s) and problem(s)
Job Requirements
Skills, Knowledge and Experience
The ideal candidate would have a very high level of customer service experience and ideally past experience working in a help desk environment.
Training will be given where appropriate Essential
Experience within IT service delivery
Customer Service
High Standard of Incident and Problem management
Past experience using helpdesk applications
Experience in Incident Trending and analysis
Excellent troubleshooting and problem-solving skills
Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
How to Apply
Interested and eligible applicants may drop their CV in person along with copies of relevant credentials to G2G office located around filwha , behind ministry of science and innovation minister , or email your application to betelhem.abate@g2gitsolutions.com
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