Front Office Executive Jobs in Karen, Nairobi Kenya

Front Office Executive Jobs in Karen, Nairobi Kenya

  • Our client is a high-end salon and spa located in Karen.

  • They seek to hire a highly efficient Front Office Executive who will be in charge of the day to day coordination of the clients and ensure a smooth running of the salon and spa.

    Key Responsibilities

  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.

  • Book and confirm appointments via phone and email

  • Process transactions (cash and credit cards) and issue receipts

  • Welcome walk-ins, answer questions about services and schedule appointments based on availability

  • Inform clients about new services and discounts

  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

  • Update client records with contact and billing details, appointments and services offered

  • Maintain a tidy reception area

  • Order and maintain supplies for salon, spa and barber shop

  • Respond to client’s enquiries through the social media platforms

  • Engage with customers actively seeking feedback about their service experience.

  • Ensure bookings by clients are assigned to the hair and beauty stylist fairly and do not overlap with staff schedule.

    Skills & Qualifications

  • Diploma or Certificate in any discipline.

  • Minimum experience of 2 years in a
    similar role

  • Applicants between 25 – 35 years are preferred.

  • Basic computer knowledge with proficiency in Microsoft Office.

  • Hands-on experience with office equipment, like printers and POS systems.

  • Familiarity with processing transactions

  • Female candidates are encouraged to apply

  • Excellent communication abilities (verbal, phone and email) with a customer service attitude

  • Solid organization and record-keeping skills

  • An ability to remain calm under stressful circumstances

    How to Apply

  • If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Front Office Executive – Salon & Spa) to before 13th January 2021.


  • We do not charge any fee for receiving your CV or for interviewing.

  • Only candidates short-listed for an interview will be contacted.

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