Freight Forwarding Customer Service Executive Jobs in Nairobi, Kenya

Freight Forwarding Customer Service Executive Jobs in Nairobi, Kenya

Our client is an established freight forwarding company in Kenya.

They seek to hire a vibrant and efficient Customer Service Executive who will be tasked with handling client inquiries and the end to end process of clearing & forwarding.


  • Carry out all administrative tasks such as data input, processing information, imports and Exports declaration/ customs documentation declaration, completing paperwork and filing documents.
  • Communicate effectively with customers in a professional and friendly manner.
  • Order and ensure effective delivery of goods to customers.
  • Resolve any sales related issues with customers/agents.
  • Prepare invoices for the shipments handled.
  • Prepare weekly and monthly reports
  • Record client database for future reference
  • Maintain and develop customer relations management system
  • Coordinate with warehouses on stock position of items, container arrival, offloading details and delivery of the units to the customer.
  • Handle operations of all carriers i.e. Sea, Air, Land for both Imports and Exports
  • Liaise with Shipping Agencies / Carriers / Lines for competitive rates and services.
  • Assist in tracking shipments and providing alternative information. i.e. follow up with customers for payments.
  • Correspond with shipping companies and Freight Forwarders regarding shipments

  • Certificate/diploma in
    clearing & forwarding from a recognized institution i.e KESRA
  • At least 2 years’ experience in clearing and forwarding
  • Be conversant & experienced in export declaration/ import declaration
  • Excellent problem solving & interpersonal skills
  • Excellent communication skills, both oral and written
  • Presentable, proactive and an outgoing personality
  • Administrative writing and reporting skills
  • Ability to multi-task and get things done to completion
  • A team player with a positive attitude, proactive and attention to detail
  • Results oriented, hardworking and creative

    How to Apply
  • To apply, send your CV and cover letter only to or before close of business 15th May 2019.
  • Clearly indicate the position applied for and salary expectation on the subject line.
  • NB: Flexi Personnel does not charge candidates for job placement.

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