Frank Management Consult eCommerce Operations Lead Jobs in Kenya
Frank Management Consult eCommerce Operations Lead Jobs in Kenya
Roles & Responsibilities:Identify new frontiers and improvements that improve operations
Design and implement strategies to support commercial forecasts on targets.
Develop, implement and continuously improve processes for fraud and cost management.
Formulating & Optimizing the e-commerce budget.
Strategize on the policies and plans for using the organization's resources for order fulfilment.
Verify payment invoices before submitting them to finance.
Monitor operational costs on ecommerce partners.
Mitigate losses by verifying customer payments and refunds
Develop, implement and continuously review SOPS to support the growth and scaling of operations as the online business grows.
Identify process gaps and implement process improvements for mitigation
Inventory management for ecommerce orders.
Troubleshoot bottlenecks, inadequate resources, and downtimes to improve efficiency.
Ensure high levels of team engagement
Ensure that data protection guidelines are adhered to.
Ensure compliance with policies and regulations.
Ensure auditable checks and balances in all operations processes
Ensure operations processes developed are loss proofed
Ensuring efficient and effective delivery of customer orders
Ensuring customer enquiry and feedback has been actioned and used for further process improvements
Ensuring correct and quality products are delivered to the customer
Ensuring customer retention through seamless quality service delivery.
Negotiating affordable delivery fee to our clients
Generate order fulfilment reports to review operations
Define and implement reports for daily and periodic monitoring to enhance performance.
Periodic reporting order fuilfilment
reports to the manager for decision making.
Timely and efficient resolution of operational challenges
Ensure timely payment of invoices, issuance of reversals, payment confirmations and expenses are handled.
Ensure delivery of orders at the right time and in the right condition, picking, dispatch, returns and replacement.
Review of order fulfillment processes for adequacy.
Implementation of the eCommerce commercial strategies
Ensure all the systems are working efficiently.
Minimum Requirements:
Bachelor's degree in a relevant field
5+ years work experience, of which a minimum of 2 years in a senior e-commerce marketing or sales role
Experience with improving customer-facing order fulfillment, returns, and exchange processes
Passionate customer advocate with experience in a senior e-commerce customer service role, with proven process improvement abilities
Strong communication & interpersonal skills
Project Management experience with very strong eCommerce acumen and best practices
How to Apply
For more information and job application details, see; Frank Management Consult eCommerce Operations Lead Jobs in Kenya
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