FlySafair Call Centre Team Leader - Kempton Park Jobs in South Africa

FlySafair Call Centre Team Leader - Kempton Park Jobs in South Africa



Responsibilities:

  • Ensure that service level agreement turnaround times are met;

  • Ensure that work is of an optimum quality;

  • To provide back-up support for more challenging customer queries where intervention at a higher level is required by the agent;

  • To feedback to Manager: Client Contact Centre on any recurrent issues that passengers appear to be facing;

  • Train new agents and re-train existing agents to ensure that the product and procedure knowledge is always fresh and accurate.

    Requirements:

  • Grade 12 Certificate or equivalent;

  • Internal training on policies, Zendesk, Phone systems, Radix system and PayU;

  • At least 5 year’s call center experience.

  • Proficient in the use of Microsoft Office (Word, Excel and Outlook);

  • Willingness to work overtime when required.

    Personal Attributes:

  • Punctual;

  • Excellent understanding or experience of delivering great customer service to a customer;

  • High degree of patience and assertiveness;

  • Conflict resolution skills;

  • Immaculate time keeping;

  • Trustworthy, professional and reliable, including dealing with confidential information;

  • The ability to work well under pressure;

  • Practice good time management and willingness to work longer than normal office hours;

  • Remains focused in order to handle objections;

  • Customer focused and service orientated.

    How to Apply

    For more information and job application details, see; FlySafair Call Centre Team Leader - Kempton Park Jobs in South Africa

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