Flexi-Personnel Operations Manager Jobs in Kenya

Flexi-Personnel Operations Manager Jobs in Kenya

Job Purpose & Summary

Our client who is in the high-tech space offering global technical services is looking for an Operations Manager to join their vibrant team in Nairobi.

Key Responsibilities and Duties

  • Applies and tracks key performance metrics through an established scorecard to ensure the effectiveness of service delivery and alignment to achieve business strategy and goals.

  • Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.

  • Establish a high standard for productivity, quality, and customer service as well as define user guidelines.

  • Develop company systems for customer interaction and voice/chat response and control the implementation process.

  • Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.

  • Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

  • Develops and implement change plans, managing the business readiness to change and the existing and new strategic and cultural

  • Summarize, collect, and analyze customer service trends and data for regular performance reports.

  • Oversee system maintenance and upgrade implementation. Call for analysis, auditing, requisition, procurement, implementation, and troubleshooting as needed.

  • Maintain consistent professional improvement through company-provided workshops, tracking industry trends, and active participation in industry projects.


    Education/ Knowledge and Experience

  • Bachelor of Finance, Business Administration or Commerce

  • MBA in the same field is an added advantage.

  • Professional Accreditation is a MUST.

  • At least 8 years’ experience in a call center or BPO operational & functional areas with at least 4 years in a management role.

    Competency and Technical Skills

  • Strong analytical and technical skills

  • Project management

  • Strong communicator and presentation skills

    How to Apply

    For more information and job application details, see; Flexi-Personnel Operations Manager Jobs in Kenya

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