Flexi-Personnel Operations Director Jobs in Kenya

Flexi-Personnel Operations Director Jobs in Kenya



Job Purpose & Summary

Our client who is in the high-tech space offering global technical services is looking for an Operations Director to join their vibrant team in Nairobi.

Key Responsibilities and Duties

  • Develops and implements complaint resolution procedures; ensures the area is staffed and trained to handle inquiries and authorization requests from providers.

  • Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department related to performance and operational issues is preferred.

  • Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.

  • Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.

  • Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

  • Promote organizational vision, values & services to all patients & stakeholders.

  • Provides direction to and accomplishes
    results through the team.

  • Manages staffing and deployment of assigned resources.

  • Assist in maintaining organization-wide quality standards.

  • Develops and implement change plans, managing the business readiness to change and the existing and new strategic and cultural issues.

  • Manages special projects.

    Qualifications:

    Education/ Knowledge and Experience

  • Bachelor of Finance, Business Administration or Commerce

  • MBA in the same field is an added advantage.

  • Professional Accreditation is a MUST.

  • At least 8 years’ experience in a call center or BPO operational & functional areas with at least 4 years in a management role.

    Competency and Technical Skills

  • Strong analytical and technical skills

  • Project management

  • Strong communicator and presentation skills

    How to Apply

    For more information and job application details, see; Flexi-Personnel Operations Director Jobs in Kenya

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