Flexi-Personnel Lead Trainer Jobs in Kenya

Flexi-Personnel Lead Trainer Jobs in Kenya

Job Purpose & Summary

Our client is looking who is in the high tech space offering global technical services is looking for a Lead Trainer to join their vibrant team in Nairobi. The selected candidate will develop and lead all organizations training programs while ensuring customer needs are met.

Key Responsibilities and Duties

  • Identify and assess future and current training needs for both new and old employees through job analysis and performance outcomes.

  • Draw an overall or individualized training and development program, curriculum development, and post-training evaluation, that addresses the needs and expectations of the organization.

  • Deploy a wide variety of training methods and execution of the same.

  • Conduct effective task induction and orientation sessions for new employees.

  • Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.

  • Resolve any specific problems and tailor training programs as necessary.

  • Supports employee development through training, coaching, and regular feedback.

  • Liaise with all relevant departments to ensure that the team's performance contributes to the Customer Care departments and the company's goals and enhances the user experience.

  • Be the expert on the latest fraud techniques and technology.

  • Liaise with the quality supervisors to continually drive the customer service teams including casuals to meet monthly
    key performance goals for customer satisfaction, quality, productivity, and key performance metrics.


    Education/ Knowledge and Experience

  • 6-10 years of experience as a Training Specialist or similar role

  • BS degree in Education, Training, HR, or a related field

  • Experience with designing training programs and workshops

  • Proficiency in MS Office and database software

    Competency and Technical Skills

  • Ability to lead a full training cycle.

  • Knowledge of various training and teaching methods

  • Good knowledge of talent management and succession planning methods

  • Excellent decision-making and organizational skills.

  • Sense of ownership and pride in your performance and its impact on the company’s success

  • Outstanding managerial skills, great team leader

  • Good time-management skills

  • Great interpersonal and communication skills

  • Proficiency in MS Office and database software

    How to Apply

    For more information and job application details, see; Flexi-Personnel Lead Trainer Jobs in Kenya

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