Flexi-Personnel Customer Satisfaction Associate Jobs in Nairobi, Kenya

Flexi-Personnel Customer Satisfaction Associate Jobs in Nairobi, Kenya



Duties and Responsibilities

  • Moderating and screening written user content on profiles

  • Moderating and screening user-submitted photos

  • Handling online support requests.

  • Responding to incoming calls and chats.

  • Various support tasks assigned

    Job Qualifications

  • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.

  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important

  • Ability to thrive in a multitasking environment and can adjust priorities on the fly.

  • Ability to respond promptly and prioritize workload effectively based on the needs of customers.

  • Keen attention to detail and effective time management skills

  • Eager to learn, adapt and collaborate at all levels.

  • Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)

  • Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.

  • Ability to escalate issues through the appropriate channels – we thrive on feedback.

  • Readiness to work in the dating sphere

    Job Requirements

  • K.C.S.E Minimum of a B-

  • Bachelor’s Degree in a business-related
    field with a 2nd class honors upper

  • 1.5 and above years of customer service experience with call center experience as an added advantage.

  • An exceptional level of computer literacy especially in MS office.

  • Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.

  • Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.

    How to Apply

    For more information and job application details, see; Flexi-Personnel Customer Satisfaction Associate Jobs in Nairobi, Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 2 Best Africa Jobs.