Flexi-Personnel Assistant Fraud Quality Supervisor Jobs in Kenya

Flexi-Personnel Assistant Fraud Quality Supervisor Jobs in Kenya

Job Purpose & Summary

Our client is looking who is in the high-tech space offering global technical services is looking for an Assistant Fraud Quality Supervisor to join their vibrant team in Nairobi.

Key Responsibilities and Duties

  • Identifying service level gaps and taking appropriate action including coaching and mentoring team members to enable them to deliver the expected quality.

  • Support employee development through training, coaching, and regular feedback.

  • Identifying training gaps for new and old team members and developing ad hoc training sessions to address identified gaps.

  • Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.

  • Submitting daily team performance reports as per the company standards.

  • Conduct individual quarterly appraisals as per the company policy on performance

  • Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.

  • Following any other job-related instructions and performing other job-related duties as requested.

  • Collaborates with all departments to ensure organization goals are met.

  • Handling escalated calls, questions, and queries as necessary


    Education/ Knowledge and Experience

  • Minimum
    4-6 years of analytics experience in the financial industry or Financial Crime Risk Management or risk operations.

  • Familiarity with a wide array of banking Fraud Analysis tools, applications, and solutions

    Competency and Technical Skills

  • Excellent communication (oral/writing) and presentation skills

  • The ability to identify, assess, monitor, control, and mitigate fraud risks i.e. excellent analytical skills.

  • Ability to develop and implement critical Fraud Risk Assessment, Testing, and QA programs.

  • Awareness and understanding of the wider business, economic, market environment, and regulatory framework.

  • Willingness to take on responsibilities and challenges.

  • Honesty and integrity.

    How to Apply

    For more information and job application details, see; Flexi-Personnel Assistant Fraud Quality Supervisor Jobs in Kenya

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