Flexi Personnel Quality Supervisor Jobs in Kenya

Flexi Personnel Quality Supervisor Jobs in Kenya

Job Purpose & Summary

Our client is looking who is in the high-tech space offering global technical services is looking for a Quality Supervisor to join their vibrant team in Nairobi.

Key Responsibilities and Duties

  • Ensures that the team members’ performance contributes to the company’s goals and enhances the user experience.

  • Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.

  • Support employee development by providing detailed feedback.

  • Identifying gaps in performance and knowledge for new and old team

  • Submit relevant daily team performance reports as per the company standards.

  • Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.

  • Monitoring work progress to ensure that deadlines are met and that quality standards are upheld.

  • Conduct frequent audits to ensure compliance with company standards.

  • Monitoring employee attendance and reporting gaps observed to the HR department for further disciplinary action if necessary.

  • Managing projects involving a team of employees working on specific tasks towards common goals.

  • Collaborates with all departments to ensure organization goals are met.


    Education/knowledge and

  • 5-8 years of experience as a Quality Supervisor or similar role

  • BS degree in Management, Administration or related field

  • Call center, customer service, or supervisory experience may be required.

  • Proficiency with technology, especially computers and software applications

    Competency and Technical Skills

  • Exceptional verbal and written communication skills.

  • Strong understanding of company products, policies, and services.

  • Ability to coach, train, and motivate employees and evaluate their performance.

  • Excellent problem solving, leadership, and customer service skills.

  • Analytical, efficient, and thorough.

  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

    How to Apply

    For more information and job application details, see; Flexi Personnel Quality Supervisor Jobs in Kenya

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