Flexi Personnel Kenya - Somali Customer Service Representatives - Jobs in Kenya
Flexi Personnel Kenya - Somali Customer Service Representatives - Jobs in KenyaLocation: Nairobi
Our client, a Business Process Outsourcing company (BPO), specialized in language services and servicing US based clients is seeking to recruit a Customer Service Representative who will facilitates communication between the parties speaking two different languages by interpreting from one language to another. Facilitates communication by assisting clients on behalf of their company. This can help them understand company documents and information, complete forms, answer questions, or respond to customer concerns.
Duties and Responsibilities
Ensures the link between the two parties
Assist our client’s community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about the client’s products and community standards
Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Qualifications and Experience
Must speak Polished and fluent English and Somali
High school education mandatory. College education an advantage
Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
How to Apply
If you posses the above skills and requirements, kindly call +254716266852 on weekdays and +254757629973 on Weekends by 8th June 2019
Flexi Personnel does not charge candidates for job placement
For more information and job application details, see; Flexi Personnel Kenya - Somali Customer Service Representatives - Jobs in Kenya
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