Flex Finance Customer Success Intern - Jobs in Nigeria

Flex Finance Customer Success Intern - Jobs in Nigeria

Flex Finance is Africa's leading Spend management and requisition platform that helps finance teams and business owners manage all company spending in one place. We combined robust payment infrastructure with spend management architecture and data-rich expense reports to revolutionize how African businesses track spending.

We are recruiting to fill the position below:

Job Title: Customer Success Intern

Location: Lagos (Hybrid)
Job Type: Full-time | Internship

About the Job

We are looking for a Customer Success Intern to help improve our customers' experience and onboarding processes.

You will also be involved in providing support and implementing business growth strategies. We will train you on our specific on boarding processes and business operations to better arm you with product knowledge.

However, you should have some experience in business management, particularly with customer support systems, such as customer relationship management (CRM) software systems.

You will coordinate with the Sales team lead and will play a vital role in improving customer satisfaction upon reviewing the customer's journey.

We would love to have you on board if you can help build long-term business relationships and bring in targeted businesses.

Duties and Responsibilities

Develop client portfolios

Improve and sustain business growth

Use data collection and analysis to improve the customer experience

Implement specific strategies for both sales and customer service

Networking to develop customer relationships

Managing customer business and portfolios

Enhancing customer experience and reducing churn

Generate sales leads and retain existing clients.

Responding promptly to customer inquiries.

Communicating

and coordinating with colleagues as necessary.

Requirements

Degree in Business, Marketing, or related field

Excellent command of the English language

Customer support experience

Computer proficiency

Strong leadership skills

Familiarity with CRM systems and practices Pipedrive and Zoho

Ability to multitask, prioritize, and manage time effectively

Highly motivated

A team player

Detail-oriented

Having a positive

Ability to adhere to the company policies and guidelines

Benefits

Good compensation

Friendly workplace

Hybrid work arrangement

Health and dental plan

Knowledge allowance

Application Closing Date

23rd Sep 2022.

Method of Application

Interested and qualified candidates should send their CV to: careers@flexfinance.ai using the Job Title as the subject of the email.

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