FirstRand Fraud Manager Jobs in South Africa
FirstRand Fraud Manager Jobs in South Africa
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All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities.
We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Purpose
To analyse customer and / or payment information to identify potential suspicious transactions and/or individuals in order to mitigate / reduce the incidence of financial crimes against the bank.
Experience and Qualifications
Minimum qualification : Degree or Diploma.
Experience : Minimum 3 years banking fraud analyses and investigation experience.
Additional Requirements
Card acquiring or issuing experience advantageous
Knowledge of Payment Association Rules for South Africa
Manage the Weekly Fraud Report and the Sabric report to determine trends
Responsibilities
Manage costs / expenses within approved budget to achieve cost efficiencies.
Recovery (as much as possible).
Files to be written off against monthly set target.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Effective flow of information to and from SABRIC; The cross linking of cases across banks; effective intelligence gathering.
Provides FRM information timeously when requested; Utilises FRM resources where required to extract relevant information by collaborating and communicating with other client service
team supervisors to balance client service goals with risk management activity and decisions.
Subpoena dates are met; Information in response to subpoenas is accurate; Complaints are tracked and responded to; Complaint responses are accurate; Ombudsman complaints do not result in FNB losses.
Reconciling of customers account fees, interest and fraudulent transactions to be reversed the same day the file is received.
Development and maintenance of a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialisation.
Comply with governance in terms of legislative and audit requirements.
Effectively prioritises and focuses on cases that are likely to yield results by ensuring team links different cases together and uses tools and processes to full advantage to track down fraudsters.
Conduct client awareness and staff training campaigns in order to effectively detect and/or prevent potential fraudulent activities.
Ensure effective and efficient fraud monitoring.
Keeps track of the progress made in investigations by providing accurate input to the monthly CEO report and keeps key stakeholder in the loop with respect to the progress in key investigations and effectively keeps track of arrests and convictions.
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
Manage own development to increase own competencies.
How to Apply
Interested and qualified candidates should apply online by 20th September 2019
For more information and job application details, see; FirstRand Fraud Manager Jobs in South Africa
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