First Bank of Nigeria Senior Analyst, CoE Regulatory Application Jobs

Job Description

Maintains application support processes, and checks that all requests for support are dealt in accordance with agreed process and procedures as it relates to Regulatory Applications.

Uses relevant application management software and tools to investigate issues, collect performance statistics and create reports

Conduct proactive monitoring, operation and maintenance of Regulatory applications for optimal performance and ensure compliance to relevant standards

Ensure prompt and effective delivery of Regulatory applications to users and timely closure of all SLA

Manage the availability and optimal Performance of Regulatory application configurations, problem and incident management to ensure IT service continuity and support
Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.

Participate in User review and User Acceptance Test (UAT) to ensure changes to production meet operational standard
Collaborate with Information Security Operations

Department (ISOD) to ensure that all the identified Regulatory applications’ vulnerabilities are remediated appropriately

Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels

Ensure all regulatory application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
Fulfil service requests and perform routine maintenance and support activities on assigned Regulatory applications

Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to Regulatory applications

Assist in closure of all internal and external audit exceptions as it relates to all Regulatory applications

Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for Regulatory applications
Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year

(EOY)activities for all
Regulatory applications

Generate team’s daily monitoring report
Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised

Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches

Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)

Update the team’s SOP with new and modified processes and activities

Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities

Perform other duties as may be assigned by the Unit Head, CoE Enterprise Applications

Education

Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

How to Apply

For more information and job application details, see; First Bank of Nigeria Senior Analyst, CoE Regulatory Application Jobs

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